Netherfield House Surgery

At 62 years of age and having relocated several times throughout my life, I can genuinely say this practice represents the best healthcare experience I have received. While appointments occasionally..

Waiting significantly longer than the scheduled appointment time is frustrating, particularly for elderly patients. The lack of communication or acknowledgement during this extended wait was..

Unsatisfactory experience at this practice. I experienced a lengthy wait of several weeks to see a medical professional, only to discover that my appointment had been scheduled with a nurse rather..

Absolutely brilliant medical practice, the reception team and clinical staff have been amazing thank you

I appreciate the support provided by the team at this practice. The staff members are consistently helpful and demonstrate a willingness to provide excellent care. This is a well-run facility.

Have been a patient at this practice for three decades. The team has consistently demonstrated helpfulness even during busy periods. The main area for improvement is the telephone system, as getting..

Just had an appointment and despite a delay and a late consultation, I can't fault the clinician who saw me—a lovely, genuine person. They take the time to look into your problems. No wonder they're..

I am giving a 3 star because I've had really negative, unhelpful experiences with 2 of the GPs and a locum at this practice. However, I saw a lovely clinician several weeks ago and another clinician..

The medical team, nursing staff, and reception personnel were all excellent. They demonstrated politeness and efficiency throughout.

My daughter has complex medical needs requiring both long term and urgent care. I find the reception staff to be extremely helpful in every way. The clinicians are excellent. I'd like to pay a..

The clinician is highly experienced and consistently dedicates time to fully understanding patient concerns. Appointments occasionally run slightly behind schedule due to the thoroughness of the..

A healthcare professional attended my home visit and was absolutely excellent. They were extremely friendly and very professional, and their guidance regarding my health concern was extremely..

I have numerous concerns about the care my father has received. He has required hospital admission multiple times, which I believe resulted from clinical decisions I consider inappropriate. This led..

I felt the consultation lacked adequate interpersonal skills and appeared rushed. I had hoped to discuss pain management options for my ongoing back issue, but instead was referred to the pharmacy..

I have no complaints about this practice. The reception team are friendly and provide excellent assistance. The clinical staff are outstanding, and the doctors are easy to speak with, comprehensive..

It takes approximately six weeks to get through on the phone, and even then there is a risk of being disconnected. The surgery feels poorly managed in this regard.

The front desk team are excellent and consistently make an effort to support patients beyond their basic duties, while remaining mindful of their workload limits. The clinical staff members have all..

I'm dissatisfied with this practice. Not only has the main entrance been inaccessible for an extended period, but accessing appointments with a clinician is problematic. Even when experiencing..

I found the emergency appointment system quite challenging to navigate, as same-day slots appear difficult to secure. You need to call at specific times in the morning or early afternoon, though the..

The team members are approachable and welcoming. It is important to ensure you are seen by the appropriate clinician, as seeing the wrong one may result in information you feel is inaccurate...