AA

Asmae A. 2 years ago • From Google

Rating

Bad

Receptionists make booking appointments unnecessarily difficult

This GP practice has declined significantly from its previous standard. The reception team presents a major issue, with most staff members displaying rudeness, though a small number are pleasant. Accessing appointments has become unnecessarily difficult, with the process feeling dismissive and unhelpful. I experienced considerable frustration when attempting to book an appointment during a previous pregnancy, as I was repeatedly told the practice could not accommodate my needs. This resulted in a three-week wait for an appointment, during which time my condition was later identified as requiring urgent attention. The same problematic appointment booking experience continues to occur. The clinical staff are professional and caring, but the reception team's conduct—with rare exceptions—significantly undermines the overall service. I cannot recommend this practice to others.

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