RM

Ryan M. one year ago • From Google

Rating

Bad

Receptionists make urgent appointments feel like a hassle

I find it genuinely shocking how this practice is managed. "Luck of the draw" should not be the phrase used when older patients are attempting to secure urgent appointment slots. The receptionists tend to speak in an aggrieved manner, raising their voices. My elderly relative dreads making calls to book appointments because he "doesn't want the bother" of interacting with the reception staff. These concerns are being raised on behalf of my older family member. I would not consider registering with this surgery under any circumstances. The experience has been quite poor.

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