Parkview Surgery
EH
Eliot H. 8 years ago • From Google
Bad
The front desk staff's communication abilities appear to range from exasperated sighing to outright discourtesy, with little in between. Their informational guidance comes across as patronizing and ineffective. Despite the already minimal expectations for answering phones and sharing details about appointments and services, they consistently fall short of even these basic standards. What personal trauma has transformed you into such disengaged professionals? In fairness, this critique should be tempered by acknowledging that the medical practitioners themselves demonstrate excellent interpersonal skills, displaying empathy, clarity, comprehensive knowledge, and a sincere desire to assist patients. One can only speculate about the root cause of their apparent workplace frustration. Perhaps a moment of respite with a warm beverage and a small treat might improve their demeanor?
Eliot H.