BK

Bea K. 10 months ago • From Google

Rating

Bad

Receptionists need to do more than send links

Every interaction I have requires the receptionist to redirect me online, claiming they're "too busy and short-staffed" - it seems they've been programmed to say "can't help, go online." This morning, their website is down (for days now), so I called and was 24th in line. I requested a callback, waited 30 minutes, and when someone finally answered, they just wanted to send me a link to book online 🤦🏽‍♀️ When I suggested it would be more patient-friendly to simply book the appointment during our call - reducing steps, saving time, and avoiding unnecessary inconvenience - she refused, again citing being too busy and understaffed. I don't want to sound demanding, but this is incredibly frustrating. Booking an appointment should be straightforward and simple, not a complicated back-and-forth process. I remember when calling your doctor and getting an appointment was effortless. This morning felt like they were doing the absolute minimum: finding my details, sending a booking link, and making me do all the work - despite being directly available with their booking system open, after I'd already waited and called. It seems completely counterintuitive: A) Quickly fix your non-functional website B) When systems fail, make things convenient for sick patients and show genuine willingness to help C) Hire more staff to operate efficiently and reduce staff stress Rant complete 🙄✌🏼

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