Kirton Lindsey Surgery

Excellent service provided by the clinical team. People will always have complaints, but compared to other practices this surgery is excellent. The reception staff are kind and extremely helpful...

I personally find one location more suitable than the other, though it ultimately depends on which clinician you're able to see. Online appointment booking is typically limited to a window of..

This practice fell well short of expectations. When I attempted to arrange an appointment to discuss a health concern outside of standard working hours, I encountered significant barriers to access...

The reception staff provided disappointing service during my interactions with them. I found them unhelpful and unwelcoming, which made me feel like an inconvenience when contacting the practice. It..

Outstanding. Whenever I have needed advice, an appointment, prescriptions and so on, I have never had long to wait. Phone calls answered much quicker than my family's other practice. All staff very..

Cannot fault this practice - given the volume of patients they manage, I think they are generally a breath of fresh air. Other family members at practices in the local area are still reporting..

The pharmacy staff member is lovely and very helpful. I cannot comment on appointment availability as I have never been able to secure one. The automated ordering system has been problematic,..

The practice itself is very good, though it was disappointing to experience rudeness and aggression during a telephone interaction with reception staff. This approach does not reflect well on how..

I find it extremely frustrating to encounter receptionists who appear to be making clinical decisions about whether patients should be seen by a GP. Over the past two months, I have faced repeated..

I would like to express my sincere gratitude to the receptionist at the surgery for providing excellent service and promptly arranging an appointment this morning. I live some distance away and was..

This feedback relates to the experience of attempting to secure an appointment, which was unsuccessful, and does not reflect on clinical capabilities. This morning, I spent approximately 79 minutes..

It's unfortunate really. The affiliated practice has genuinely pleasant staff who interact with patients respectfully. I attended for an appointment today and was unable to check in. After being..

COMPLETELY UNACCEPTABLE Was told that my concerns were being overstated and that there was nothing of concern to report. Received a subsequent assessment at another practice which identified TWO..

I have needed to seek medical advice on several occasions recently. The reception staff at this practice have been exceptionally helpful, with one team member in particular going above and beyond to..

Positive initial experience upon registering with the practice, with welcoming and efficient reception staff. The initial health assessment appointment with the nursing team was arranged promptly..

The team here are welcoming and approachable, and I rarely experience significant delays during my visits. However, when I need to schedule appointments in advance, the available slots tend to be..

My youngest child experienced significant facial swelling upon waking, with difficulty opening their eyes. When they contacted the practice requesting an urgent appointment, they were informed that..

Poor experience at this practice. I left work early to attend a scheduled appointment and arrived ahead of time. The appointment booking system appeared to be unavailable, and there was no reception..

Visited this surgery around Christmas to register. A member of the reception team informed me I couldn't register without identification. I felt this was contrary to the guidance I was aware of. I..

The entire team, including pharmacy staff and clinicians, have consistently shown me great kindness. Throughout a challenging period with my health over the past year and a half, my concerns have..