LC

Lottie C. 5 years ago • From Google

Rating

Bad

Receptionist's poor attitude let surgery down

The reception staff displayed poor communication skills both during phone calls and face-to-face interactions. Having been a patient at this practice since its establishment and through its relocation, I've noticed a significant decline in service quality over recent years. The reception experience has been particularly disappointing, and I felt that the clinical team could have been more thorough in providing information and maintaining contact regarding my care. Overall, I found the practice's standard of service to be well below what I would expect.

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