KW

Karen W. 3 years ago • From Google

Rating

Excellent

Receptionists remembered my name and helped quickly

I would just like to thank the reception team and clinical staff here. I was visiting the area and developed facial swelling, so I called the surgery and was guided through the registration process to be seen by a doctor. They arranged an appointment promptly, and the clinician I saw was very pleasant and provided clear advice on what to do next. Unfortunately my condition deteriorated, so I called back and the receptionist was helpful in remembering my situation and booking me in again. When I returned, the doctor was able to resolve the issue. The entire team made me feel welcome throughout my visits, with both the reception staff and clinical staff being genuinely kind and professional. I wanted to express my sincere gratitude to everyone involved. This has been the best surgery and service I have experienced, and I'm very grateful to you all.

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