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Wini S. one year ago • From Google

Rating

Excellent

Receptionists responsive, but doctor quality varies greatly

I have recently spent considerable time at this practice. The reception team consistently demonstrates a friendly and welcoming approach. Whenever I have booked an appointment, typically through the online system, I receive contact within a day. I am also kept informed with a message confirming that my request has been received and indicating when I can expect to hear back. Regarding the clinical staff, my experience has been mixed. I initially saw a clinician whose approach left me feeling disappointed and unsupported. I subsequently requested to see a different doctor. I have since been seen by two other clinicians who have both provided excellent care. I was primarily seen by one of them, with occasional appointments with the other. The second clinician took time to listen carefully and began investigating my concerns thoroughly. The primary clinician demonstrated exceptional skill and compassion. After trying several different approaches, she returned to fundamental principles and worked systematically through my issues. She arranged an urgent referral, expedited another referral, and prescribed a medication that proved effective for me. I was experiencing significant difficulties, and this clinician's care has made a substantial positive difference to my wellbeing. I am deeply grateful for her support. Both clinicians have been a tremendous asset to the practice, and I am very appreciative of their efforts.

Longford Street Medical Centre

one month ago

Thank you for your kind feedback

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