DC

Daniel C. 4 years ago • From Google

Rating

Bad

Receptionist's Rudeness Ruins NHS Experience

The incompetence displayed by the receptionist was astonishing. Her rudeness, obnoxious behavior, and lack of assistance were certainly her more favorable qualities. I genuinely empathize with the dedicated individuals working for the NHS who strive hard each day, only to be let down by people like her. From the beginning of our conversation until its abrupt conclusion, she spent most of our interaction venting about her own frustrations rather than addressing my needs. Whenever I attempted to interject or ask a question, she would rudely interrupt me with various excuses that prevented her from providing any help—despite having no clue regarding my inquiry's nature. When I kindly requested a moment to express myself fully, she abruptly hung up on me… it’s quite amusing in a way; this type of encounter is precisely why many believe that doctors' receptionists have such a poor reputation.

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