RM

Rachel M. 4 years ago • From Google

Rating

Bad

Receptionists shouldn't assess medical urgency

It's frustrating that reception staff now ask about symptoms and the reason for wanting an appointment so they can determine whether it should be urgent or scheduled for a later date. It seems questionable that someone without medical training or qualifications is making decisions about how soon a patient should be seen by a clinician. I'm uncomfortable having to discuss my health concerns and medical details with reception staff, or having to share private conversations I've had with my clinician. This feels intrusive, embarrassing, and inappropriate. I question whether reception staff should have the authority, knowledge, qualifications or right to inquire about a patient's health or symptoms in this way.

Other reviews for Villette Surgery