Urmston Group Practice

The receptionist's manner was quite unwelcoming. It's unclear what might be causing this, though it seemed as though patients were being discouraged from seeking help. The online appointment..

My confidence in this practice has diminished over time. I utilise the online consultation system as recommended and specifically request a response from a particular clinician, preferably by email,..

My partner recently relocated to the area and manages a respiratory condition requiring regular medication. After being without their prescription for over a week, they attended to collect it only..

Outstanding service and patient experience on every visit. I regularly use the online consultation service and consistently receive prompt responses with the ability to speak to a clinician. The..

Had my prescription misfiled and now need to take time off work to pick it up. This appears to be a recurring problem with recent visits.

The receptionist demonstrated a lack of warmth and attentiveness that was disappointing, representing the poorest experience I have had in quite some time.

I have found all the staff members I have encountered at this practice to be extremely helpful, courteous, kind and respectful. Recently, the receptionist on duty promptly printed my test results..

I had a frustrating experience with the reception staff regarding my healthcare needs. When I attempted to manage my prescriptions, I received conflicting guidance about the correct procedure to..

I found this practice disappointing based on the low ratings. The clinical staff did not meet my expectations, and I would consider them among the less effective practitioners I have encountered...

I have had a positive experience throughout my time at this surgery, having consulted with several clinicians who have all been competent and professional. What stands out most is the efficiency of..

FANTASTIC PRACTICE I have consistently found it straightforward to obtain appointments and have always received excellent care for myself and my family across various types of visits including..

The care I received fell short of expectations and proved disappointing.

I cannot fault the care provided at this practice for managing hormonal transition symptoms. The clinicians genuinely listen and treat concerns with appropriate seriousness. I feel fortunate to have..

The reception team member was incredibly helpful during my recent visit! They took the time to work through a concern I had, and I was genuinely grateful for their assistance. They demonstrated..

I found the experience disappointing, to put it simply.

I have consistently found the team to be accommodating and supportive. I am regularly able to secure an appointment either on the day I contact them or the following day.

I have experienced both positive and negative interactions at this practice over time, though today I encountered what I consider my worst experience yet with a member of the administrative..

The reception team has been fantastic in helping arrange vaccinations for my child. I wanted to express my appreciation for the excellent service provided.

My experience has been positive until recently. I attended a scheduled appointment only to discover there was a significant delay. Given that my child has additional needs and finds waiting..

I genuinely appreciate this GP practice. Many people seem to voice concerns about the reception staff, but in my experience they've always been courteous, approachable and clearly knowledgeable..