Cambridge Medical Group

The team could benefit from improving their approach to patient engagement and demonstrating greater attentiveness to service quality. There appears to be room for enhancement in their overall..

The reception staff's approach towards patients with disabilities was disappointing and fell short of expected standards.

I cannot speak highly enough of this practice after switching surgeries recently following an extended period of illness that was not correctly identified by my previous doctor but was promptly..

It is difficult to secure an appointment at this practice. The phone lines appear to go unanswered. This is quite frustrating.

Called the practice recently while experiencing significant back pain and was informed a callback would be provided at a later date. Due to the wait, I contacted an alternative healthcare service..

Attempted to contact the practice for information as directed by a member of staff. Despite being near the front of the queue, the phone line rang for an extended period and I was unable to continue..

Unable to secure appointments at this practice. The reception staff have been unhelpful when attempting to book, and I've been advised to contact emergency services for issues I could address in..

The automated message instructs callers to ring back from 10:30 onwards to arrange a routine appointment. Upon following this instruction, I was informed that no slots were available in the near..

The nursing staff are excellent and I have no complaints about them, however I had concerns about the medical practitioners. I was uncertain about their qualifications and felt the care provided was..

Disappointing experience overall. I could elaborate further but will keep it brief. The appointment scheduling system needs improvement, and the level of customer service fell short of expectations...

Have been registered with this practice since I was nine, having transferred from a previous centre when my original doctor retired. It was once a good surgery but has since become disappointing. I..

I have been receiving care at this practice since 2019 and have undergone several medical procedures during this time. I would like to express my gratitude for the appointments provided and for..

Absolutely disappointing! We had an appointment scheduled for mid-morning and are still waiting nearly an hour later. The waiting area appears to be empty. Completely taken aback.

The practice was difficult to reach by telephone. My appointment was cancelled with short notice, and I was advised to contact the surgery repeatedly to reschedule. This was frustrating.

The staff and clinical team demonstrated behaviour that felt unprofessional and unwelcoming. When I contacted the practice regarding an urgent matter, I was unable to secure an appointment as the..

Scheduling consultations at this practice presents challenges.

I have decided to change to a different practice. I believe that speaks for itself.

I was a patient at this GP surgery for nearly two years before deciding to transfer back to my former practice due to several difficulties I experienced. The primary issue centres on the lengthy..

The practice did not demonstrate the level of competence I would have expected.

This practice was disappointing for me. When I first registered several years ago, there were a couple of clinicians whose care I valued highly. Following their departure, I found the standard of..