HL

Helen L. 2 months ago • From Google

Rating

Bad

Receptionist's tone was unnecessarily harsh and unwelcoming

I felt obliged to provide a rating to submit this review. I don't actually attend this practice and I'm relieved about that. The reception experience was quite disappointing. As a first-time visitor, I wasn't aware of their specific procedures for submissions. I handed in a prescription for a family member and was informed by reception staff that I should have used the designated drop-off box instead, and this was communicated while they were attending to another matter. There were two staff members present at the desk, though only one was occupied with a call. I remained patient and waited quietly for them to become available, as I would at my own surgery. While the issue itself may seem minor, I found the manner and tone of the interaction to be quite unprofessional.

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