Laurbel Surgery
Helen L. 2 months ago • From Google
Bad
Receptionist's tone was unnecessarily harsh and unwelcoming
I felt obliged to provide a rating to submit this review. I don't actually attend this practice and I'm relieved about that. The reception experience was quite disappointing. As a first-time visitor, I wasn't aware of their specific procedures for submissions. I handed in a prescription for a family member and was informed by reception staff that I should have used the designated drop-off box instead, and this was communicated while they were attending to another matter. There were two staff members present at the desk, though only one was occupied with a call. I remained patient and waited quietly for them to become available, as I would at my own surgery. While the issue itself may seem minor, I found the manner and tone of the interaction to be quite unprofessional.
The staff demonstrated politeness and a willingness to assist with my needs.
Laurbel Surgery
Eilish M.
The staff demonstrated excellent politeness throughout my visit, with particularly notable professionalism and kindness shown by the nursing team member I saw. They provided thorough information and..
Laurbel Surgery
Victoria P.
Excellent team members who respond promptly to telephone enquiries, reminiscent of how medical practices operated in earlier times.
Laurbel Surgery
anne r.
I'm in my sixties and manage several ongoing health concerns, and the practice handles them exceptionally well. The team are wonderful, I'm always able to reach someone by phone and can typically be..
Laurbel Surgery
Gail S.
The clinical staff member appears to be very competent. However, there have been some recent concerns with one of the reception team members, who does not always seem particularly accommodating and..
Laurbel Surgery
Keith W.
I have been a patient at this practice since its opening and have found it to be an excellent facility that operates very efficiently. The clinical and administrative teams have consistently..
Laurbel Surgery
Jo J.
The staff here are wonderfully courteous and supportive. It's straightforward to secure an appointment at a suitable time, and the care provided is fitting for my needs. The clinicians are keen to..
Laurbel Surgery
Patsy D.
This is an excellent practice located on the outskirts of the city. The staff members are very welcoming and approachable. The clinicians are extremely supportive and helpful. They were able to..
Laurbel Surgery
Brian G.
The reception staff, clinical team members, and medical professionals demonstrate consistent politeness and helpfulness throughout every interaction. The practice maintains exceptionally high..
Laurbel Surgery
helen l.
I felt obliged to provide a rating to submit this review. I don't actually attend this practice and I'm relieved about that. The reception experience was quite disappointing. As a first-time..
Laurbel Surgery
Sam D.
Highly organised and streamlined
Laurbel Surgery
Trevor B.
Excellent practice with a consistently friendly and helpful approach whenever I've had reason to get in touch with the medical team.
Laurbel Surgery
Alan B.
Outstanding medical practice with a wonderful team
Laurbel Surgery
Chris I.
The team demonstrated professionalism and maintained a friendly manner throughout my visit.
Laurbel Surgery
Zainab H.