Hirsel Medical Centre
Sheeba A. 3 years ago • From Google
Bad
Receptionists undermine otherwise good doctors
I have been a patient at this practice for well over a decade, and previously I would have rated it very highly. However, my experience has declined noticeably in recent times. The clinical staff continue to provide excellent care, though obtaining an appointment can be challenging. Unfortunately, the front desk team appears to have changed, and I have found their approach to be problematic. They seem to overstep their role and lack the interpersonal skills necessary for their position. If the work environment is causing dissatisfaction, it may be worth reconsidering whether this role is the right fit. Basic courtesy and professionalism should be standard. I cannot recommend this practice based on my recent visits. The appointment system frequently shows full availability despite significant numbers still waiting to be seen, and patients often experience lengthy waits. The interactions at reception have been dismissive and unhelpful on several occasions, which has significantly detracted from what was once a positive experience.
There is virtually no possibility of securing an appointment at this practice, regardless of when you attempt to book. The appointment system appears to have undergone modifications, with the..
Hirsel Medical Centre
Maximus 7.
The practice frequently appears to have availability issues, making it difficult to secure appointments through standard booking methods. There are concerns about the accessibility of services.
Hirsel Medical Centre
kim p.
I have needed to switch medical providers on a couple of occasions in the past, and I am genuinely pleased with my current choice. The practice has demonstrated considerable understanding and..
Hirsel Medical Centre
Yasmin S.
I called the practice today and spoke with a member of staff. I found the interaction to be quite discourteous, and I was disappointed by the tone of the conversation. In a role that involves..
Hirsel Medical Centre
Andrew L.
Only put 1 star because you can't give zero. The clinical staff are amazing. However, I found the reception team to be somewhat unhelpful, as they often seemed to dismiss concerns rather than..
Hirsel Medical Centre
sarahish m.
It is extremely challenging to secure an appointment at this practice. The booking process requires calling at opening time, and even then, a telephone consultation may be offered with an uncertain..
Hirsel Medical Centre
Rabeena S.
The practice operates at a frustratingly slow pace and provides disappointing service. Availability for appointments is extremely limited and difficult to secure.
Hirsel Medical Centre
Fazty E.
This practice has been disappointing to visit. Obtaining an appointment is extremely difficult, as the available slots seem to fill up immediately when calling at the suggested time. The booking..
Hirsel Medical Centre
Cat A.
The clinical staff I have encountered over the years have been excellent. I have experienced no problems with the administrative team during my recent interactions with the practice. All team..
Hirsel Medical Centre
Sheeba A.
I have been a patient at this practice for well over a decade, and previously I would have rated it very highly. However, my experience has declined noticeably in recent times. The clinical staff..
Hirsel Medical Centre
Sarah W.
I have been a patient at this practice for many years and feel compelled to share my experience. The appointment system has been frustrating, as calling early does not seem to guarantee..
Hirsel Medical Centre
Ahmed S.
I have been a patient at this practice since childhood and have consistently experienced excellent care from the clinical staff. However, I have found the reception service to be significantly..
Hirsel Medical Centre
Elizabeth B.
Excellent healthcare professionals. I have been a patient at this practice since childhood, as have my family members, and I genuinely cannot fault them. I understand the challenges faced following..
Hirsel Medical Centre
Grant N.