SA

Sheeba A. 3 years ago • From Google

Rating

Bad

Receptionists undermine otherwise good doctors

I have been a patient at this practice for well over a decade, and previously I would have rated it very highly. However, my experience has declined noticeably in recent times. The clinical staff continue to provide excellent care, though obtaining an appointment can be challenging. Unfortunately, the front desk team appears to have changed, and I have found their approach to be problematic. They seem to overstep their role and lack the interpersonal skills necessary for their position. If the work environment is causing dissatisfaction, it may be worth reconsidering whether this role is the right fit. Basic courtesy and professionalism should be standard. I cannot recommend this practice based on my recent visits. The appointment system frequently shows full availability despite significant numbers still waiting to be seen, and patients often experience lengthy waits. The interactions at reception have been dismissive and unhelpful on several occasions, which has significantly detracted from what was once a positive experience.

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