Sudbury & Alperton Medical Centre

The published opening hours appear to need updating. There is no clinical staff availability after 1230. Calling when you need care is not an option, as appointments must be booked well in advance..

This surgery has been disorganised during the recent restrictions. They appear to be attributing many issues to the pandemic situation and are not seeing patients at the premises. Despite this, they..

I have been waiting for an extended period for someone to answer my call to this practice, but unfortunately have not been able to reach anyone.

I have experienced significant difficulties when attempting to contact the practice by telephone. On multiple occasions, I have waited for extended periods in the queue only to be disconnected..

The telephone answering system is difficult to navigate. I waited in a queue for an extended period and would have been better served attending an alternative service. It seems inefficient that..

I feel that I have experienced unfair treatment during my visits to this practice. On multiple occasions, I have arrived early for my appointments, yet I have observed other patients who arrived..

The first star reflects my experience with the clinical staff, while the second acknowledges difficulties with reception services, who sometimes struggle to provide clear answers. I have considered..

I would rate this surgery very poorly. This has been one of my most negative experiences at a medical practice. I found the reception staff to be unprofessional and felt their manner of..

The clinician I saw was very kind and proved helpful with my concerns as I was struggling with my diet and health matters. I was frustrated by my work schedule as it couldn't fit with my daily..

I am very disappointed with how the practice is currently operating. I remember when this surgery had an excellent reputation in the area, but standards appear to have declined significantly. I am..

It is difficult to secure an appointment at this practice, and the scheduling system does not appear to accommodate those with work commitments.

Poor telephone service and unprofessional handling during the registration process. The staff member terminated the call without proper resolution.

This practice provides a disappointing experience. The service quality is poor, with significant staffing shortages that make it difficult to secure appointments. Wait times are excessive, often..

I contacted the surgery to arrange an appointment for a family member and found the person who answered the phone to be quite curt in their manner. The interaction fell short of what I would expect..

The service fell short of professional standards. I contacted the practice yesterday regarding chest discomfort after waiting approximately 55 minutes in the telephone queue, only to be told no..

The level of care provided fell short of expectations during a recent incident. A family member experienced a fall in close proximity to the surgery while we were travelling nearby. As she was also..

The team members lack warmth and come across as dismissive. The front desk staff do not seem to listen attentively and frequently interrupt conversations, preventing people from expressing..

The reception staff appeared unmotivated in their roles. I felt they were not forthcoming with accurate information during my interactions with them. I registered as a temporary patient..

This practice has been extremely difficult to access. I have been attempting to secure an appointment by phone since early morning, and despite trying repeatedly over several days, I have been..

Very good service from the reception team who helped us with our registration and also provided us with an appointment promptly. Thank you very much. We appreciate the quick and efficient service.