Rainham Health Centre
NN
Neversatisfied_official N. 3 years ago • From Google
Bad
I have had an unsatisfactory experience at this practice. The reception staff came across as unwelcoming and dismissive. The clinician does not offer face-to-face consultations. My spouse developed a visible skin condition on their hand that was deteriorating progressively. We requested an in-person appointment repeatedly over an extended period, but this was not arranged. Instead, we were directed to telephone consultations where we were asked to photograph the affected area and submit images to the practice, which proved to be a lengthy process and did not result in a diagnosis. We believe that an in-person visit would have allowed for a quicker assessment and appropriate treatment. Consequently, we resorted to self-treatment using over-the-counter remedies from a pharmacy. As a patient, I feel let down and undervalued when face-to-face appointments are not made available. I question whether this approach aligns with NHS standards.
colindavid s.