Sacriston Medical Centre
Jo. H. 9 months ago • From Google
Excellent
Receptionists went above and beyond helping
I live out of area but have been attempting to resolve a matter as a relative of one of the patients. I must commend all the reception staff I have encountered, as they have been wonderful and genuinely supportive rather than dismissing my enquiries. Today I experienced a lengthy wait on the phone, which was naturally frustrating, however the staff member I spoke with provided exceptional assistance. She truly went the extra mile, listened carefully to my concerns and ensured she fully grasped the situation. What we are trying to address is not straightforward as it involves documentation connected to local council matters, so as you can imagine it becomes quite complicated. The staff member provided me with contact details and information about other services that could potentially assist. She also submitted a request to the clinical team, though she was transparent that she couldn't guarantee they would be able to help given the complexity of the situation. Despite this uncertainty, she proceeded with the request and has taken all necessary details, promising to update us once there is a response. She was transparent about timescales, explaining that whilst this is important to us, the clinical team manages other priorities, which I completely understand. I genuinely believe this represents outstanding reception work and I wish all staff in my local area demonstrated this level of care! The other staff member I spoke with previously has also been tremendously helpful, working through all available options with me, which I genuinely appreciate. They made a genuine effort to assist rather than simply trying to end the call. Thank you for providing a professional, warm, friendly and knowledgeable service 👍
I cannot fault them in any way. The entire team consistently demonstrates helpfulness and warmth. They make genuine efforts to support patients with care, courtesy and compassion. Truly excellent..
Sacriston Medical Centre
David R.
Completely inadequate. There appears to be a lack of coordination between different parts of the service. Additionally, obtaining an appointment is extremely difficult if you have work commitments...
Sacriston Medical Centre
Nigel S.
Consistently demonstrated helpfulness and a friendly demeanor.
Sacriston Medical Centre
helen f.
Excellent practice with outstanding service standards. The team consistently demonstrates friendliness and helpfulness at every visit.
Sacriston Medical Centre
Joan W.
My husband and I attended this morning for our flu vaccinations and wanted to express how efficiently the appointment was managed. We were seen and completed well ahead of our scheduled time. The..
Sacriston Medical Centre
Dipesh M.
I attended this location for a screening test. The staff member who assisted me was exceptionally friendly and helpful. They ensured that everything was completed efficiently during my visit. I..
Sacriston Medical Centre
Joseph R.
I consistently manage to secure appointments whenever required, and the service maintains a high level of professionalism throughout.
Sacriston Medical Centre
Jack J.
The team here are welcoming, the setting is pleasant, and the standard of care provided is excellent.
Sacriston Medical Centre
Ian S.
The visit was straightforward and efficient.
Sacriston Medical Centre
Brian W.
The receptionist at Sacriston Medical Centre consistently demonstrates patience and helpfulness, proving to be a valuable asset to the practice. Their approach to their role is exemplary, with a..
Sacriston Medical Centre
Soph l.
Had to ring up after an issue with a prescription. The receptionist who answered was lovely and gentle and worked her hardest to help us sort it out. Really nice experience, can't thank them enough.
Sacriston Medical Centre
dawn b.
I called this morning to request a same-day appointment, and the receptionist was delightful. I had initially asked to see a female clinician, but only male practitioners were available that day,..
Sacriston Medical Centre
Tracey T.
The pharmacy service took considerably longer than expected.
Sacriston Medical Centre
Mr W.
Don't anticipate being seen at your scheduled appointment time or anywhere near it. Don't expect any communication or consideration when you've been waiting significantly longer than your booked..
Sacriston Medical Centre
Tracey D.
Outstanding care throughout my time as a patient, having attended since childhood across multiple locations. The service here is exceptional and having experienced other medical practices, I can..
Sacriston Medical Centre
Julie B.
The practice offers a good selection of facilities. The clinical staff are very competent and the reception team are excellent. The main drawback is the lengthy waiting time to secure a routine..
Sacriston Medical Centre
Steven H.
The team members are incredibly welcoming and supportive, from the front desk through to all clinical staff. The practice operates with a high degree of professionalism throughout.
Sacriston Medical Centre
Kyle M.
The clinician demonstrated professionalism and exceptional ability in patient assessment and interpersonal skills. I am satisfied with the overall service provided at the practice; the reception..
Sacriston Medical Centre
Ian O.
Absolutely shocking. I have been experiencing significant pain for an extended period. Finally secured an appointment for injections to both joints, yet the booking only covers one. The practice..
Sacriston Medical Centre
Theboss l.
I have been a patient at this surgery for several years now and have had a positive experience throughout. The support provided for my ongoing health condition has been excellent and stands out as..
Sacriston Medical Centre
Christine C.