Sacriston Medical Centre
Jo. H. one year ago • From Google
Excellent
Receptionists went above and beyond helping
I live out of area but have been attempting to resolve a matter as a relative of one of the patients. I must commend all the reception staff I have encountered, as they have been wonderful and genuinely supportive rather than dismissing my enquiries. Today I experienced a lengthy wait on the phone, which was naturally frustrating, however the staff member I spoke with provided exceptional assistance. She truly went the extra mile, listened carefully to my concerns and ensured she fully grasped the situation. What we are trying to address is not straightforward as it involves documentation connected to local council matters, so as you can imagine it becomes quite complicated. The staff member provided me with contact details and information about other services that could potentially assist. She also submitted a request to the clinical team, though she was transparent that she couldn't guarantee they would be able to help given the complexity of the situation. Despite this uncertainty, she proceeded with the request and has taken all necessary details, promising to update us once there is a response. She was transparent about timescales, explaining that whilst this is important to us, the clinical team manages other priorities, which I completely understand. I genuinely believe this represents outstanding reception work and I wish all staff in my local area demonstrated this level of care! The other staff member I spoke with previously has also been tremendously helpful, working through all available options with me, which I genuinely appreciate. They made a genuine effort to assist rather than simply trying to end the call. Thank you for providing a professional, warm, friendly and knowledgeable service 👍
Completely inadequate. There appears to be a lack of coordination between different parts of the service. Additionally, obtaining an appointment is extremely difficult if you have work commitments...
Sacriston Medical Centre
Andrew M.
The practice has some competent clinicians, though I found the video playing in the waiting area rather irritating.
Sacriston Medical Centre
Soph l.
Had to ring up after an issue with a prescription. The receptionist who answered was lovely and gentle and worked her hardest to help us sort it out. Really nice experience, can't thank them enough.
Sacriston Medical Centre
Shell P.
I have been trying to get assistance for three days. The email service that was offered provided only standard responses and I was unable to locate an urgent medication discharge document. The..
Sacriston Medical Centre
Tracey T.
The pharmacy service took considerably longer than expected.
Sacriston Medical Centre
Susan W.
Excellent hygienic contemporary surroundings with courteous and professional team members. The range of practitioners available helped create a reassuring atmosphere, and the subsequent care and..
Sacriston Medical Centre
Joseph R.
I consistently manage to secure appointments whenever required, and the service maintains a high level of professionalism throughout.
Sacriston Medical Centre
Jo. H.
I live out of area but have been attempting to resolve a matter as a relative of one of the patients. I must commend all the reception staff I have encountered, as they have been wonderful and..
Sacriston Medical Centre
Clayton G.
Unable to secure an appointment on the day needed despite multiple attempts over a couple of days. The availability of appointments appears extremely limited, making it challenging to access..
Sacriston Medical Centre
anne w.
Outstanding medical practice with a welcoming and friendly team throughout. The premises are well-maintained and hygienic, featuring convenient parking facilities at the back of the building.
Sacriston Medical Centre
Sherri S.
I required assistance and the practice was able to see me straight away.
Sacriston Medical Centre
Jack J.
The team here are welcoming, the setting is pleasant, and the standard of care provided is excellent.
Sacriston Medical Centre
Dave B.
The team members are friendly and the practice runs smoothly. Appointment availability is reasonable, and I've been able to access urgent care when needed without difficulty, with quick turnaround..
Sacriston Medical Centre
dawn b.
I called this morning to request a same-day appointment, and the receptionist was delightful. I had initially asked to see a female clinician, but only male practitioners were available that day,..
Sacriston Medical Centre
Christine C.
I cannot fault them in any way. The entire team consistently demonstrates helpfulness and warmth. They make genuine efforts to support patients with care, courtesy and compassion. Truly excellent..
Sacriston Medical Centre
Ian S.
The visit was straightforward and efficient.
Sacriston Medical Centre
David M.
The experience has consistently been straightforward and efficient.
Sacriston Medical Centre
Ian O.
Absolutely shocking. I have been experiencing significant pain for an extended period. Finally secured an appointment for injections to both joints, yet the booking only covers one. The practice..
Sacriston Medical Centre
Kyle M.
The clinician demonstrated professionalism and exceptional ability in patient assessment and interpersonal skills. I am satisfied with the overall service provided at the practice; the reception..
Sacriston Medical Centre
L M.
The receptionist at the front desk was difficult to communicate with and came across as unwelcoming. Obtaining the right medication, updating prescriptions, and receiving assistance proved to be..
Sacriston Medical Centre
David R.