JH

Jo. H. 9 months ago • From Google

Rating

Excellent

Receptionists went above and beyond helping

I live out of area but have been attempting to resolve a matter as a relative of one of the patients. I must commend all the reception staff I have encountered, as they have been wonderful and genuinely supportive rather than dismissing my enquiries. Today I experienced a lengthy wait on the phone, which was naturally frustrating, however the staff member I spoke with provided exceptional assistance. She truly went the extra mile, listened carefully to my concerns and ensured she fully grasped the situation. What we are trying to address is not straightforward as it involves documentation connected to local council matters, so as you can imagine it becomes quite complicated. The staff member provided me with contact details and information about other services that could potentially assist. She also submitted a request to the clinical team, though she was transparent that she couldn't guarantee they would be able to help given the complexity of the situation. Despite this uncertainty, she proceeded with the request and has taken all necessary details, promising to update us once there is a response. She was transparent about timescales, explaining that whilst this is important to us, the clinical team manages other priorities, which I completely understand. I genuinely believe this represents outstanding reception work and I wish all staff in my local area demonstrated this level of care! The other staff member I spoke with previously has also been tremendously helpful, working through all available options with me, which I genuinely appreciate. They made a genuine effort to assist rather than simply trying to end the call. Thank you for providing a professional, warm, friendly and knowledgeable service 👍

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