Sacriston Medical Centre
Jo. H. one year ago • From Google
Excellent
Receptionists went above and beyond helping
I live out of area but have been attempting to resolve a matter as a relative of one of the patients. I must commend all the reception staff I have encountered, as they have been wonderful and genuinely supportive rather than dismissing my enquiries. Today I experienced a lengthy wait on the phone, which was naturally frustrating, however the staff member I spoke with provided exceptional assistance. She truly went the extra mile, listened carefully to my concerns and ensured she fully grasped the situation. What we are trying to address is not straightforward as it involves documentation connected to local council matters, so as you can imagine it becomes quite complicated. The staff member provided me with contact details and information about other services that could potentially assist. She also submitted a request to the clinical team, though she was transparent that she couldn't guarantee they would be able to help given the complexity of the situation. Despite this uncertainty, she proceeded with the request and has taken all necessary details, promising to update us once there is a response. She was transparent about timescales, explaining that whilst this is important to us, the clinical team manages other priorities, which I completely understand. I genuinely believe this represents outstanding reception work and I wish all staff in my local area demonstrated this level of care! The other staff member I spoke with previously has also been tremendously helpful, working through all available options with me, which I genuinely appreciate. They made a genuine effort to assist rather than simply trying to end the call. Thank you for providing a professional, warm, friendly and knowledgeable service 👍
The receptionist at the front desk was difficult to communicate with and came across as unwelcoming. Obtaining the right medication, updating prescriptions, and receiving assistance proved to be..
Sacriston Medical Centre
David M.
The experience has consistently been straightforward and efficient.
Sacriston Medical Centre
Clayton G.
Unable to secure an appointment on the day needed despite multiple attempts over a couple of days. The availability of appointments appears extremely limited, making it challenging to access..
Sacriston Medical Centre
Dave B.
The team members are friendly and the practice runs smoothly. Appointment availability is reasonable, and I've been able to access urgent care when needed without difficulty, with quick turnaround..
Sacriston Medical Centre
Joseph R.
I consistently manage to secure appointments whenever required, and the service maintains a high level of professionalism throughout.
Sacriston Medical Centre
Brian W.
The receptionist at Sacriston Medical Centre consistently demonstrates patience and helpfulness, proving to be a valuable asset to the practice. Their approach to their role is exemplary, with a..
Sacriston Medical Centre
Jack J.
The team here are welcoming, the setting is pleasant, and the standard of care provided is excellent.
Sacriston Medical Centre
jonathan a.
The reception team can be quite dismissive, and seeking their assistance with any matter proves challenging due to their lack of willingness to help.
Sacriston Medical Centre
helen f.
Excellent practice with outstanding service standards. The team consistently demonstrates friendliness and helpfulness at every visit.
Sacriston Medical Centre
Christine M.
Had my yearly review with a member of the pharmacy team. They were excellent, providing a thorough explanation of my recent test results, and arranged for me to have additional tests. Following our..
Sacriston Medical Centre
Mr W.
Don't anticipate being seen at your scheduled appointment time or anywhere near it. Don't expect any communication or consideration when you've been waiting significantly longer than your booked..
Sacriston Medical Centre
Tracey D.
Outstanding care throughout my time as a patient, having attended since childhood across multiple locations. The service here is exceptional and having experienced other medical practices, I can..
Sacriston Medical Centre
Dipesh M.
I attended this location for a screening test. The staff member who assisted me was exceptionally friendly and helpful. They ensured that everything was completed efficiently during my visit. I..
Sacriston Medical Centre
Sherri S.
I required assistance and the practice was able to see me straight away.
Sacriston Medical Centre
Andrew M.
The practice has some competent clinicians, though I found the video playing in the waiting area rather irritating.
Sacriston Medical Centre
Dylan H.
I have significant anxiety and prefer to see a particular clinician who is excellent and clearly demonstrates genuine care. There are a couple of reception staff members who can come across as..
Sacriston Medical Centre
Theboss l.
I have been a patient at this surgery for several years now and have had a positive experience throughout. The support provided for my ongoing health condition has been excellent and stands out as..
Sacriston Medical Centre
John S.
Over the recent period, I have experienced several health concerns, and I want to express my gratitude to the team for their excellent assistance in helping to address these matters. Thank you for..
Sacriston Medical Centre
Susan W.
Excellent hygienic contemporary surroundings with courteous and professional team members. The range of practitioners available helped create a reassuring atmosphere, and the subsequent care and..
Sacriston Medical Centre
Ian S.
The visit was straightforward and efficient.
Sacriston Medical Centre
L M.