Mallard Medical Practice
Ben B. 4 years ago • From Google
Poor
Receptionists were abrupt and unhelpful
While I understand the pandemic has been challenging, I found the reception staff to be rather curt. The overall level of attentiveness at this practice feels lacking. The phone system has limited availability during midday hours, and when you do get through, you're directed to call back later in the afternoon for test results. Waiting times to see a GP can stretch to around a month. I would consider looking for an alternative practice.
Absolutely excellent. A telephone call from reception regarding a separate issue led to a swift callback from a clinician and an immediate appointment being arranged. The reception staff were..
Mallard Medical Practice
ROBERT D.
The team at this practice collaborates effectively to ensure patients receive comprehensive and attentive care.
Mallard Medical Practice
lee b.
I was able to secure an appointment the same day. The clinician was approachable and made an effort to hear my concerns.
Mallard Medical Practice
Natalie C.
Extremely welcoming, courteous and very supportive.
Mallard Medical Practice
Shannon B.
The clinician I saw was wonderful! You can have a genuine conversation with them and they give you their complete attention while you're speaking. They truly grasped what I was trying to..
Mallard Medical Practice
Emdawg J.
The practice has become increasingly unhelpful and frustrating. Previously, obtaining prescribed medications was straightforward, but in recent years there has been inconsistency in what is provided..
Mallard Medical Practice
Paulina A.
It has always been a pleasure to receive treatment from the medical staff at this practice. The clinician demonstrated professionalism and extensive knowledge throughout the consultation.
Mallard Medical Practice
malcolm s.
I recently switched to this practice and I'm delighted with the level of service provided. It's truly outstanding. I'm very grateful to the team for their professionalism and compassion. You're all..
Mallard Medical Practice
Steve S.
I had an appointment today and was very impressed with the clinician I saw. They are a real asset to the practice and demonstrate excellent clinical skills. They show genuine care and concern for..
Mallard Medical Practice
Deborah W.
This practice should cease operations.
Mallard Medical Practice
Paul C.
Excellent experience, much appreciated
Mallard Medical Practice
Chaitra H.
My first appointment was a positive experience from start to finish. The reception staff and clinical team all demonstrated patience and compassion throughout. I had arranged a remote consultation..
Mallard Medical Practice
ANNE C.
My husband recently relocated to sheltered accommodation and we encountered an issue with his medication. A member of staff was outstanding in resolving this matter. In fact, they were amazing. I'm..
Mallard Medical Practice
david d.
The service provided fell significantly short of expectations. The reception staff appeared to overstep their role and demonstrated a lack of professionalism and courtesy. The facility appears to..
Mallard Medical Practice
Ian C.
I continue to receive excellent care during my visits. The healthcare professional took time to clarify matters and established a clear pathway for my ongoing treatment. Much appreciated.
Mallard Medical Practice
L L.
I have had a very disappointing experience with this practice. I have been registered for approximately four months and in that time have only managed to see a clinician twice, with both..
Mallard Medical Practice
Nina E.
One of the nursing staff members at the practice has a particularly warm and reassuring manner. Their calm approach was genuinely helpful during my visit, as they took time to listen carefully and..
Mallard Medical Practice
Hermann P.
It's exactly what a medical practice should be! I've attended on three occasions and found the experience absolutely wonderful! The reception staff are welcoming and well-informed, and the website..
Mallard Medical Practice
shar k.
Absolutely delightful healthcare professional. Professional and approachable. A real benefit to the surgery.
Mallard Medical Practice
Mat H.
The practice team has consistently provided excellent care for our family. The online consultation system and early morning appointment list are effective for managing urgent and moderately urgent..
Mallard Medical Practice
Julie-Anne O.