Unity Health - Kimberlow Hill Surgery

The healthcare provided at this practice is of a high standard, with clinical staff demonstrating thoroughness and compassion, particularly when treating younger patients. The front desk team..

I have had mixed feelings about my care overall. While I experienced what I felt were inaccurate diagnoses on multiple occasions, which led me to seek private treatment, my recent interactions with..

I would strongly advise against choosing this practice. My experience with registering here was deeply disappointing and has been one of my poorest healthcare decisions. The standard of care..

After noticing several unfavourable reviews, I felt compelled to share my own positive experience since registering with this practice earlier this year. The team members are genuinely pleasant, and..

I have had four appointments scheduled, all of which were rescheduled or cancelled by the practice without prior notification. On one occasion, a clinician failed to process my prescription, leaving..

I have been a patient at this practice for several years, having registered as a student, and following some critical feedback I believe it is important to share positive experiences. My visits have..

Attended the clinic with my partner and experienced a wait exceeding one hour in total. Approximately two weeks afterwards, received a parking charge for exceeding the 1.5 hour limit imposed by the..

I have been a patient at this practice for approximately four years. Obtaining appointments is reasonably straightforward, and the front desk team are consistently supportive and friendly. On..

I experienced a lengthy wait time on hold lasting approximately half an hour, followed by unclear audio and an unexpected disconnection from the call.

The appointment was relaxed and the care provided was satisfactory.

I would rate this practice much lower if possible. The experience was deeply upsetting, and the person I was with became very distressed. The front desk staff appeared unhelpful and dismissive when..

I would strongly advise considering alternative options before registering at this practice.

The reception team members are pleasant and accommodating, and they can be reached directly using the contact number available on their online listing. The healthcare provider is also attentive,..

The staff came across as unwelcoming and dismissed me quickly, directing me elsewhere without properly listening to what I needed to discuss. I would hesitate to return. The interactions felt..

My health worries were not adequately addressed.

I have been attending this practice for approximately a year. I regularly request repeat medications and occasionally need to seek guidance. The process for ordering repeat prescriptions has proven..

I relocated from my previous practice because they were unable to assist with a matter involving coordinated care from another healthcare provider. When I requested an appointment, they were..

Unable to complete administrative tasks such as document signing or returning calls as promised. Service fell short of expectations despite having minimal anticipation.

This was arguably the poorest experience I have encountered with healthcare services. I made three separate attempts to get in touch through different channels, all without receiving a response. The..

Extremely disappointing experience. The practice makes it very difficult to obtain appointments and appears to lack organisation, with paperwork going missing and appointment delays occurring...