The Dovecot Surgery Lawson Street Health Centre

I found it extremely difficult to secure an appointment by telephone, which forced me to take time away from work to visit in person just to attempt booking a slot, resulting in lost income. I..

This practice has declined significantly in quality. The reception staff interactions have been particularly disappointing and unhelpful.

As someone with mobility limitations, I have found it challenging to access appointments through the early morning phone system. Despite the practice being aware of my circumstances, I have been..

The reception staff were unhelpful and difficult to work with, and obtaining an appointment proved very challenging. The receptionist made negative comments about other patients who had called, and..

It is extremely difficult to reach the practice through standard channels, and the digital booking option appears to no longer be functioning. The accessibility of appointments seems increasingly..

A variety of healthcare services housed in a single location with several medical practices operating from the same building. I am a patient at this practice and have found the reception team and..

I have found the reception staff to be unhelpful and discourteous at times. You must wait your turn regardless of your concerns. The information provided can be inconsistent depending on which..

Unhelpful staff members. Difficult to secure an appointment when needed. Medical professionals seemed lacking in diagnostic knowledge. There is more to say about this experience.

Excellent medical practice with a welcoming atmosphere. The staff members are courteous and well-informed. The service is well-organised and conducted to a high standard.

The reception staff communication style was unpleasant and left a negative impression.

The pressures, underfunding and staffing challenges within the NHS are substantial, so it is understandable that securing an appointment can be difficult. However, when you experience the..

I registered with this GP practice on the recommendation of a friend and have found the service to be excellent. The front desk team are always courteous and supportive, and the clinical staff show..

Called repeatedly for over an hour. After many attempts finally reached someone, only to be told no appointments were available and none could be booked for any upcoming dates. Was advised to try..

This practice has been wonderful for my family and me. Everyone here is registered and I consistently feel that the staff go above and beyond to provide support. I don't usually take the time to..

Extremely disappointing experience. I spent 40 minutes attempting to reach the practice, with nearly 200 failed calls logged on my phone, only to be informed that all available appointments for that..

It has been challenging to secure an appointment recently, though this is understandable given current circumstances. The practice did reach out to invite me for my initial vaccination appointment...

The clinician was lovely, and the receptionists are mostly very helpful. However, the practice management was disappointing.