Havelock Grange Practice

Unable to reach the practice. The phone lines are ineffective at connecting callers. Very disappointing experience.

The clinicians at this practice are excellent with my entire family. While the appointment booking system can be somewhat inconvenient, they are delivering good care despite the challenging..

Have consistently received excellent service throughout my visits. Waiting times can occasionally be longer, though this is understandable given the high volume of patients. The team has always been..

It is consistently difficult to reach the practice by telephone, as the lines appear to be unavailable for extended periods, suggesting the phone may not always be properly attended.

I made numerous attempts to reach the practice by phone only to be informed that I would need to try again the following day as no appointments were available. Missing just a couple of calls meant..

I was first in the queue but had to wait an exceptionally long time on the phone. I had arranged a consultation the previous day through another service for the same day, yet I never received a call..

The healthcare provider appeared more focused on financial matters than on delivering genuine patient care and support.

Some members of the team are excellent while others could be improved. Regarding telephone contact, I have experienced lengthy wait times when attempting to reach the practice, with periods of being..

The appointment availability at this practice is quite limited, and securing a consultation can feel unpredictable. The reception staff could be more understanding and compassionate in their..

The experience at this practice was disappointing. Both the reception staff and some of the nursing team came across as unwelcoming and unhelpful.

It has been difficult to secure an appointment at this practice.

The reception staff came across as dismissive, and the clinical team did not seem to engage with my concerns, which negatively impacted my wellbeing. There appeared to be a lack of support or..

I cannot adequately express my appreciation and gratitude to the numerous clinical and administrative staff members I have had the opportunity to interact with throughout this past year. To each and..

This practice is the only medical facility that has genuinely attempted to address my health concerns. The team members have taken time to hear what I have to say and demonstrate a proactive..

The practice is performing well given the current circumstances. The clinical staff are approachable and supportive. The reception team are excellent and consistently exceed expectations, providing..

This practice has significant issues that I cannot recommend. Obtaining an appointment here is extremely difficult and frustrating. The surgery appears to be oversubscribed, which seems to be the..

I have no issues to raise, as the NHS application streamlined the process of arranging my medical appointment.

Unable to reach the practice by telephone, and when contact is made, there are no available slots. Attempted to book through the online system without success, as no appointments were showing for..

The majority of the clinical team are excellent - Most of the reception team are excellent - If you're unable to secure an in-person appointment, you can usually arrange a telephone consultation and..

Extremely frustrating experience. It is consistently difficult to secure an appointment, and even when one is eventually obtained, promised follow-up actions are frequently not completed as expected.