Armley Moor Health Centre
CB
Claire B. 2 years ago • From Google
Bad
I recently made the decision to switch to a different GP practice. Previously, I would have spoken very positively about this practice, recognising the excellent standard of care provided. I remain fully cognisant of the significant pressures that primary care services currently face. However, I have found the reception staff to be consistently discourteous. During a recent visit to collect repeat medication after my inhaler became ineffective, I experienced a medical emergency whilst in the surgery. Naturally, this was an unexpected situation. As the situation developed, I was directed to attend my local pharmacy for emergency medication and subsequently advised to proceed to the accident and emergency department. Fortunately, a healthcare professional who was attending to another patient identified me and provided assistance, arranging for an ambulance. Following my attendance at the hospital, I returned the next day with recommendations from the emergency department. I initially encountered a courteous staff member, but was then attended to by another individual who made reference to a previous interaction and subsequently expressed disapproval regarding my attendance during the medical emergency. This person was also discourteous to their colleague. On other occasions when I have contacted the practice with various concerns, I have received inconsistent explanations from reception staff, with no coherent narrative emerging. The nursing team and several of the established clinicians are notable exceptions, and I recognise they are clearly doing their utmost within a service that is clearly under considerable strain and resource constraints. However, it is important that all staff members approach their roles with compassion and respect, viewing each person as an individual rather than simply part of a workload.
Kelly L.