Castlegate & Derwent Surgery

The staff member has been fantastic and wonderful in supporting me throughout my healthcare journey, demonstrating considerable knowledge and expertise.

Attended an appointment and was surprised to find a pet animal seated nearby, which triggered my allergies. I left feeling worse than when I arrived. I was unaware that pets were permitted in medical..

I have been attending the exercise classes on Tuesday evenings for the past six weeks, but they have now stopped. I am quite disappointed as this programme was supporting my weight loss goals, and I..

The service provided fell significantly short of expectations.

How difficult is it to arrange an appointment

The healthcare professional demonstrated attentiveness and took time to listen carefully to my concerns. They presented me with various options to consider, and the appointment was conducted at a..

The telephone callback service experienced considerable delays.

Like many others have experienced, there was one particularly unhelpful member of reception staff whose interpersonal approach fell short of expectations. It's fortunate that the remaining team..

If your budget allows, consider private healthcare alternatives. Otherwise, you may want to explore other options. This practice may not meet your expectations.

I have attended this practice on numerous occasions throughout the years, and I must say that I have not encountered reception staff who appear quite so disengaged, unwelcoming and lacking in..

I have received excellent service from this practice throughout my time as a patient with them. The clinical staff have consistently demonstrated care and support. The administrative team have also..

Having recently relocated to the area, I required medical support and was pleasantly surprised by how straightforward the registration process proved to be. I managed to secure an appointment sooner..

It is very challenging to secure an appointment at this practice. When calling, there is typically a lengthy wait of around 5 minutes before being placed in the queue, followed by a further extended..

I must say, I have received outstanding service throughout my visit. Both the reception team and the clinical staff I encountered today were particularly pleasant and helpful.

A contemporary facility with excellent layout and convenient access to various services, including an on-site pharmacy. The team consistently demonstrates a welcoming approach and delivers valuable..

I would like to express my gratitude to all the medical and nursing staff who have been involved in providing care for both myself and my family member this year. We have both experienced..

What a mess. I had a surgical procedure at another hospital who provided excellent care and I was given time off work by the surgical team. My medical certificate expired and I contacted the practice..

The staff interactions, whether by telephone or during visits, were disappointing and unhelpful. Obtaining an in-person appointment proved extremely difficult. When consultations did take place,..

I have consistently received excellent care and positive interactions throughout my visits.

I have had a disappointing experience with the service provided. I have been attending for several months with ongoing physical discomfort and feel that the approach has been inadequate. The..