Grove Village Medical Centre

I would not recommend this practice. The service fell short of expectations. The reception staff came across as unwelcoming, and I felt concerned about how my medical information was being handled..

Received a missed call and voicemail from the practice asking me to contact them regarding a screening appointment, despite not having been a patient there for approximately 7 years. When I called..

The clinician demonstrated professionalism during the appointment, however I would not recommend this practice to others. The overall experience felt rushed, with the impression that the priority..

The receptionist was unhelpful and displayed poor manners during my interaction.

I met this healthcare professional for the first time and found them to be a considerate, courteous and supportive person. My daughter was experiencing a childhood viral infection and had been..

The clinical staff are wonderful; however, the reception team can be quite abrupt. They often seem prepared to engage in conflict, and their manner of communication comes across as discourteous...

I have lived in the UK for over three decades and have been registered with multiple GP practices throughout this period. This medical centre is genuinely among the finest practices I have..

Not satisfactory. One clinician appears to be extremely busy and tends to keep patients waiting at the entrance with minimal time allocated for consultations.

The reception staff member displayed an unhelpful demeanor and was discourteous. Additionally, some of the clinical staff could benefit from improving their interpersonal skills and professionalism...

Disappointing experience. Both my mum and brother are registered at this practice. My brother was not contacted regarding his care, and when he followed up with reception staff, he was informed that..

I have been extremely impressed with the care provided at this practice. I am very grateful to all the staff members involved in my care. My entire family has been patients at this practice for..

This practice is excellent! I have had nothing but positive experiences. The reception team members are welcoming and supportive. The clinical staff make genuine efforts to listen to my concerns and..

I would not recommend this medical centre based on my interactions with the front desk team. The booking process and punctuality are regularly problematic, and issues tend not to be resolved..

I would rate this practice at the lowest possible level. I feel stuck, as switching providers does not seem feasible for me. I submitted a complaint in November that remains unresolved. Following a..

I've been a patient at this surgery for just over two years. The reception experience can be challenging at times, as I've found the staff member who regularly works on reception to come across as..

The practice provided a disappointing experience, falling short of expectations. The consultation felt rushed, with the focus appearing to be on completing the appointment quickly rather than..

The doctors and staff members are genuinely helpful and supportive. I particularly appreciated the assistance provided by one of the medical professionals at the practice.

I arrived late for my appointment and telephoned ahead to notify the practice. The receptionist responded in an unhelpful manner, stating that the clinician would not be able to see me. She did not..

I cannot believe how professional, attentive and helpful this medical practice is. The clinical staff are so understanding and caring. I had a very difficult experience at my previous practice over..

The clinical staff at this practice have consistently been supportive and I have not experienced any problems with them. However, the reception team presents significant concerns. They appear..