Malvern Health Centre

The experience at this practice has consistently been unsatisfactory.

Extremely poor service. My blood pressure medication is consistently not sent to the pharmacy promptly. I have once again today found myself without medication, which means my condition will likely..

The clinical staff at this practice are excellent and demonstrate strong expertise. I have been a patient here for a considerable time, and my sole concern relates to the appointment system and the..

Submitted a request for repeat medication through the letter box at reception. When I called to check on the status, I was informed that it hadn't been ordered yet. The receptionist assured me it..

I was disappointed with the appointment availability when seeking urgent care for a child with respiratory concerns, as the waiting period felt too lengthy for the severity of the situation...

I found the experience to be lacking in compassion and empathy. I felt treated dismissively throughout my visit, and did not receive the thorough assessment or support I was hoping for. I would rate..

I would rate this experience much lower if possible. I needed to speak with three different members of the reception team today after being unable to reach anyone by telephone, so I had to visit in..

I have found the service and support provided here to be very satisfactory. On both occasions when I have submitted an online consultation request, I was able to see a clinician on the same day and..

I recently relocated to Malvern and was pleasantly surprised by how straightforward the process was to switch to a new GP practice. The reception staff member was particularly pleasant and provided..

Obtaining prescriptions from this practice has proven to be a challenging experience. The service fell short of expectations, with staff citing technical difficulties as a reason for delays. It..

The entire team, including reception staff, clinicians, and nursing professionals, have provided outstanding care over the past two years. Whenever appointments have been necessary, I have been able..

The triage process was excellent. I was able to see an advanced practitioner the same day. The appointment started ahead of schedule, and the assessment was comprehensive. I was very satisfied with..

Better than the other practice.

This health centre is extremely difficult to get an appointment with. On every occasion I have attempted to book, I have been unsuccessful.

The clinical staff and reception team were exceptional in their care of my late father. Thank you all so much.

I had a frustrating experience when I took time off work to bring my relative to an appointment. Upon arrival, I was informed that the appointment had not been recorded in the system. After..

The team demonstrates genuine dedication and maintains a compassionate approach even when managing heavy workloads and time pressures. My visits have consistently been positive, and I'm grateful for..

A very efficient operation for the vaccination appointment on Saturday morning. No queue, checked in, vaccinated and out in 2 minutes. Thank you.

I've been treated poorly and made to feel bad for requesting a telephone appointment. I had urgent blood work and an endoscopy that were supposed to be completed within 48 hours for the blood work,..

The telephone response service experiences significant delays, with callers typically waiting around an hour to speak with someone. One caller waited approximately twenty-five minutes. Additionally,..