Westwood Clinic

The reception team appears unmotivated and disengaged. Staff members frequently seem distracted and communicate in a manner that lacks courtesy. The overall service quality suggests this practice..

The practice has not felt the same since a previous clinician departed. The reception staff interaction has been disappointing on occasions. I have been a patient at this practice for many years..

As someone dealing with long-term mental health concerns, I found that the practice was unable to provide the level of support I was seeking. I would recommend considering other options if you have..

I think most of the staff members are nice there. Two of them sadly I don't know their names, both with blonde hair, one is slimmer, and both handle the phone duties. I needed urgent guidance..

The receptionist's service was disappointing. However, the clinician I eventually spoke with was pleasant and helpful. I was puzzled by the request to collect an appointment letter in person from..

I have never encountered such poor customer service in my life. The reception staff displayed a lack of courtesy and compassion throughout my experience. It took an extraordinarily long time for..

I was with the practice for nearly a year but never managed to get an appointment to see a clinician. Despite this lack of face-to-face consultation, I was prescribed various medications without a..

I have had an excellent experience at this GP practice. Appointments, whether by telephone or in person, are readily available and easy to obtain. The referral process is efficient, and hospital..

I appreciate the care and support you provided throughout my medical treatment and the way your entire team assisted me, from clinical staff to administrative personnel. You are all wonderful.

Experienced a lengthy wait for a telephone appointment that lasted several hours, which was frustrating. Will not be seeking further consultations through this method.

The surgery demonstrates a systematic disregard for patient care standards, particularly regarding the accuracy of medical records. Doctors consistently ignore recommendations from external..

One of the poorest experiences I have had with a GP practice. Several years ago, the service provided was quite unsatisfactory, however there has been considerable improvement in recent times,..

This practice does not meet my expectations. The quality of care was already disappointing before recent times, and it appears to have declined further since then. The reception team can be..

Unsatisfactory clinical assessment and service experience. After several months of experiencing rib-related discomfort, the appointment consisted of a basic physical examination that did not..

I woke early at 7.45am to call at 8 and continued attempting to reach the practice. The line was consistently busy with no answer. I'm not sure what happened to the previous queue system, as I found..

This has been the poorest medical facility I have experienced across the UK. The team members came across as domineering, scheduling an appointment proved to be quite challenging, and I remained..

I am planning to lodge a formal complaint with NHS England. I experienced severe throat discomfort lasting several days following a viral illness, and over-the-counter pain relief proved..

I've noticed quite a few critical reviews on this platform, which has caught my attention. My own telephone interactions have been mixed rather than consistently poor or consistently good. I suspect..

I have been waiting over a week for a callback and have not received one. I have attempted to reach the reception team multiple times without success, which has been frustrating.

I had a disappointing experience recently when I was expecting a telephone consultation. Despite being told that contact would be made, I did not receive the call I was waiting for.