Claremont Medical Centre
Sarah S. 7 years ago • From Google
Bad
Receptionists were rude and dismissive at appointments
I have been a patient at this practice since childhood, and I have noticed a significant decline in the quality of care over the past decade. I found my experiences with one particular clinician to be frustrating, as I felt the clinical decisions and approach to patient care were not meeting my expectations. Another clinician at the practice was adequate, though their availability has become limited. The reception staff have been a source of disappointment. I have found their manner to be dismissive and unhelpful at times, and there have been occasions where I felt my attendance at appointments was questioned despite having attended as scheduled. Their interactions often felt unnecessarily curt. Switching to a different medical centre has been one of my best decisions. I am now receiving what I perceive to be more appropriate care and specialist referrals. At my previous practice, I encountered difficulties obtaining necessary correspondence from clinicians, and when letters were provided, I felt they did not address the relevant clinical matters I needed documented. I was also dissatisfied with charges for administrative letters that did not contain information pertinent to my needs. Overall, my experience at this practice deteriorated significantly, and there are many aspects of my care that I felt fell short of acceptable standards.
Attended the surgery today for an appointment with a nursing staff member I hadn't seen previously. She was a delightful person who took the time to explain everything clearly and thoroughly, which..
Claremont Medical Centre
H H.
One of the clinicians at this practice is an outstanding doctor. I trust them entirely with my health. Unlike many other GPs who can be dismissive about patients' issues, this clinician takes..
Claremont Medical Centre
Jaromir L.
Obtaining an appointment can be challenging, though the reception staff and visiting practitioners have been pleasant and friendly.
Claremont Medical Centre
Kokulan K.
Over the past several months, I have been pleased with the approach of a newer member of staff at this medical practice. She handles tasks promptly and demonstrates strong knowledge of her role. In..
Claremont Medical Centre
Sarah S.
I have been a patient at this practice since childhood, and I have noticed a significant decline in the quality of care over the past decade. I found my experiences with one particular clinician to..
Claremont Medical Centre
Paulette N.
The reception team demonstrated professionalism combined with kindness and patience throughout my visits. During my consultations with the clinical staff, I felt heard and given the opportunity to..
Claremont Medical Centre
vikki g.
Several years ago, this practice was excellent to attend when the previous team was in place, and the staff were genuinely helpful and supportive. However, the experience has deteriorated..
Claremont Medical Centre
Mark H.
The practice appears to be poorly organised. I attempted to register on multiple occasions and encountered persistent difficulties each time. During one of these attempts, there seemed to be a..
Claremont Medical Centre
Candida D.
I have been a patient at this medical centre for a considerable time and have consistently received appropriate care for my health requirements, including comprehensive evaluations and appropriate..
Claremont Medical Centre
Kareema D.
I would advise against registering with this practice. Securing an appointment is extremely difficult and the reception staff are not accommodating. I contacted the surgery this morning requesting..
Claremont Medical Centre
Lulu M.
The medical team here is wonderful and incredibly supportive, demonstrating genuine compassion, warmth and consideration. I feel fortunate to have this practice as my healthcare provider.
Claremont Medical Centre
David G.
Absolutely outstanding. The clinician I saw demonstrated exceptional competence alongside genuine charm and a good sense of humour, and was an attentive listener. Unfortunately, due to their..
Claremont Medical Centre
Sue H.
I have been attending this practice for a considerable time. The team members are outstanding - the front desk personnel are consistently welcoming and the clinicians are supportive. I appreciate..
Claremont Medical Centre
Ridwan D.
Exceptional and brilliant customer service from the reception team and clinical staff.
Claremont Medical Centre
Prachalitha W.
It can sometimes be hard to get through to the surgery, but once you do, the care is excellent. My favourite clinician is very thorough, attentive, and really takes time to listen. I always feel..
Claremont Medical Centre
Jumping J.
This practice has been disappointing, as I feel I've invested considerable time over the past year without seeing meaningful progress. Getting through by telephone has proven extremely difficult.
Claremont Medical Centre
Jose R.
I had been with this practice for nearly two decades. However, I recently discovered that I am no longer registered as a patient here. Following a significant cardiac event approximately a month..
Claremont Medical Centre
Wazir A.
The entire team demonstrated helpfulness and politeness throughout my visit. Well done 👍
Claremont Medical Centre
Nass B.
The management team and their colleagues provided excellent support in helping me prepare for my treatment. I appreciated their assistance throughout the process, which contributed positively to my..
Claremont Medical Centre
DNZ O.
There isn't much to add, as accessing appointments has become increasingly difficult. The front desk staff seem to lack the necessary competence for their roles, and the overall quality of this..
Claremont Medical Centre
Charlotte C.