Elm Hayes Surgery
BB
Bethany999 B. 2 years ago • From Google
Bad
I would not suggest this medical practice to others. As a long-standing patient spanning more than a decade, my experiences have consistently been disappointing. The reception staff can come across as somewhat curt and lack warmth in their interactions, and the clinical staff do not appear particularly invested in addressing patient concerns. When I encounter issues, I tend to manage them independently rather than seek assistance through this practice, as the process feels unproductive. Getting through by telephone proves to be a lengthy ordeal, and even when contact is established, available appointment slots are typically unavailable. Submitting requests for medication repeats yields no clear communication regarding approval status. Upon visiting the pharmacy several days later to collect the medication, I have been informed it was not dispensed, leading to a call back to the practice where I am advised that a medication review is required—information that would have been helpful to receive initially. This has left me without necessary medication and forced to purchase emergency alternatives at personal expense. I have now decided to register with a different practice, as I am dissatisfied with the standard of care provided by this surgery.
J A.