St. Johns Group Practice
NB
Nathan B. 4 years ago • From Google
Bad
The clinical staff at this practice have been disappointing throughout my care. The reception team's manner has been unhelpful and dismissive. Accessing appointments with clinicians has proven difficult. I have been managing a significant injury since May, requiring specialist wound care products. Despite providing clear specifications from the hospital, the practice repeatedly dispensed incorrect items. They delayed issuing necessary documentation until my previous paperwork expired, then issued replacement paperwork later than appropriate protocol would suggest. Most concerning, I have now been informed that I am being removed from the practice register, and I was not properly informed of important medical information that should have been communicated to me by the practice, information which another healthcare provider had shared with them. I intend to pursue this matter through legal channels.
Rotimi W.