The Forest Edge Practice
Patricia J. one month ago • From Google
Excellent
Receptionists who actually listened and helped me
During a visit to our daughter's practice while staying with her throughout the pandemic, we became aware that our own surgery had significant shortcomings. This prompted us to switch to a different practice upon our return. The change has been remarkable; the reception team greets you warmly, listens attentively, and provides genuine assistance. The clinical staff, despite their demanding schedules, make time to engage with patients, address concerns thoughtfully, and offer reassurance. The appointment system also includes a callback option that actually functions as intended. We would like to extend our gratitude to two members of staff in particular. When we experienced difficulties accessing our online medication ordering system and exhausted our own troubleshooting attempts, we contacted the practice. One team member invited us to bring our laptop in, and both staff members dedicated over an hour to resolving the issue, ensuring we could successfully navigate the login and logout processes. Their patience, expertise, and willingness to go above and beyond despite their own workload was truly impressive. We have found the overall service to be exceptional and are very pleased with our decision to transfer our care to this practice.
My partner has a serious hereditary neurological condition. I find the practice to be very supportive in addressing both his needs and my own. I really value the care and assistance they provide.
The Forest Edge Practice
Beena C.
The appointment did not provide the level of assistance I was hoping for.
The Forest Edge Practice
maire r.
I was informed by the reception team this morning that a clinician would contact me by 1pm today. Unfortunately, I did not receive any call or follow-up communication as promised, which left me..
The Forest Edge Practice
codruta i.
Dear Codruta, Thank you for your 5 star review.
The Forest Edge Practice
Julie G.
I have consistently enjoyed my experience as a patient at this practice and have not encountered any significant problems. However, following the pandemic, the surgery has not resumed its previous..
The Forest Edge Practice
Linda E.
I have nothing negative to express about this practice. Since relocating to the area, I have been a patient here and have consistently had positive experiences, with the exception of some..
The Forest Edge Practice
Amin M.
The local medical practice is delivering outstanding care to patients throughout the area. The clinical team members and support staff are all friendly, helpful, and easy to work with.
The Forest Edge Practice
ILARIA A.
The practice demonstrates a genuinely welcoming and inclusive approach to family care. The front-of-house team consistently presents a professional, approachable manner, ensuring that initial..
The Forest Edge Practice
stanley w.
The Practice appears to be moving in a positive direction following recent challenges, though obtaining an in-person consultation can occasionally be frustrating. This difficulty with appointment..
The Forest Edge Practice
Murray B.
Very positive experience with the healthcare professional I consulted.
The Forest Edge Practice
Aqeel K.
A remarkably committed and approachable group of healthcare professionals.
The Forest Edge Practice
Gill H.
Required a consultation to obtain antibiotics and was able to be seen and treated on the same day.
The Forest Edge Practice
steven a.
Consistently excellent care provided as expected 👌
The Forest Edge Practice
Sumesh S.
Excellent level of service and efficient appointment scheduling. I would continue using this practice even if I relocated elsewhere.
The Forest Edge Practice
Hanna T.
I don't attend the practice very often, but I've always been able to secure appointments for my family members without any issues. The online system for managing ongoing medications is..
The Forest Edge Practice
Patricia J.
During a visit to our daughter's practice while staying with her throughout the pandemic, we became aware that our own surgery had significant shortcomings. This prompted us to switch to a different..
The Forest Edge Practice
Aayesha Y.
The clinician took time to listen carefully and gave full attention to the concerns I raised. I felt genuinely acknowledged and understood throughout the appointment. No issue seemed too minor or..
The Forest Edge Practice
Richard K.
Dear Richard, Thank you for your wonderful feedback and continued support over the years — it truly means a lot to our team. Kind regards, Forest Edge Practice
The Forest Edge Practice
Yasmin K.
A virtual consultation that proved to be quite streamlined and well-organised.
The Forest Edge Practice
Robert M.
Outstanding medical practice. Appointments consistently run to schedule. The reception team members are consistently courteous and welcoming. I particularly appreciate the callback system that is..
The Forest Edge Practice
Sheila H.