The Forest Edge Practice
Patricia J. 4 months ago • From Google
Excellent
Receptionists who actually listened and helped me
During a visit to our daughter's practice while staying with her throughout the pandemic, we became aware that our own surgery had significant shortcomings. This prompted us to switch to a different practice upon our return. The change has been remarkable; the reception team greets you warmly, listens attentively, and provides genuine assistance. The clinical staff, despite their demanding schedules, make time to engage with patients, address concerns thoughtfully, and offer reassurance. The appointment system also includes a callback option that actually functions as intended. We would like to extend our gratitude to two members of staff in particular. When we experienced difficulties accessing our online medication ordering system and exhausted our own troubleshooting attempts, we contacted the practice. One team member invited us to bring our laptop in, and both staff members dedicated over an hour to resolving the issue, ensuring we could successfully navigate the login and logout processes. Their patience, expertise, and willingness to go above and beyond despite their own workload was truly impressive. We have found the overall service to be exceptional and are very pleased with our decision to transfer our care to this practice.
The team at this practice goes above and beyond to help, with the reception staff consistently demonstrating warmth and attentiveness to patients.
The Forest Edge Practice
riaz s.
A truly compassionate medical practice that responds promptly to patient needs - excellent work 😊
The Forest Edge Practice
Julie G.
I have consistently enjoyed my experience as a patient at this practice and have not encountered any significant problems. However, following the pandemic, the surgery has not resumed its previous..
The Forest Edge Practice
C M.
I've been a patient at this practice for approximately five decades and consider it to be an outstanding GP surgery. The entire team demonstrates incredible care, professionalism, and attentiveness...
The Forest Edge Practice
Lilly l.
This practice represents an excellent healthcare facility with outstanding clinical professionals in their specialty area.
The Forest Edge Practice
S K.
I have been a patient at this practice for many years since I was young, and I have consistently received timely attention whenever I have needed medical care. I have always been satisfied with the..
The Forest Edge Practice
Adil S.
The best GP practice in East London! A big thank you to the clinical team for their outstanding support. They are always kind, understanding, and willing to help. They take the time to listen and..
The Forest Edge Practice
Anca S.
All of the healthcare professionals I have encountered at this practice have been excellent. They demonstrate helpfulness, communicate clearly, approach issues methodically, and maintain a high..
The Forest Edge Practice
Yona J.
Very straightforward:- I called my GP practice to request an appointment. The receptionist I spoke with was lovely and helpful. She scheduled me in with one of the medical practitioners at the..
The Forest Edge Practice
Raymond P.
Our family has had the privilege of being registered with this practice for more than five decades, dating back to when it operated from a modest residential setting. We have consistently found the..
The Forest Edge Practice
Olga A.
The team demonstrated courtesy and a welcoming approach throughout my visit.
The Forest Edge Practice
Hanna T.
I don't attend the practice very often, but I've always been able to secure appointments for my family members without any issues. The online system for managing ongoing medications is..
The Forest Edge Practice
tracy a.
I am very satisfied that I received a telephone consultation during which I explained my symptoms. The healthcare professional advised me to attend an appointment promptly, and I appreciated being..
The Forest Edge Practice
Murray B.
Very positive experience with the healthcare professional I consulted.
The Forest Edge Practice
Mel M.
I was impressed by how the healthcare professional interacted during the appointment, creating a welcoming and reassuring atmosphere for the patient.
The Forest Edge Practice
Misbah K.
I am generally quite satisfied with the service offered by this practice. The appointment booking system can occasionally be challenging, though I typically manage to secure a slot when needed. My..
The Forest Edge Practice
stanley w.
The Practice appears to be moving in a positive direction following recent challenges, though obtaining an in-person consultation can occasionally be frustrating. This difficulty with appointment..
The Forest Edge Practice
James H.
Dear James, Thank you for your wonderful feedback. We’re delighted to hear you felt so well cared for, and we’ll be sure to share your kind words with Dr Todd and the team.
The Forest Edge Practice
Dave K.
Excellent experience with the front desk team
The Forest Edge Practice
K L.
My child's referral process took longer than expected, but I'm very grateful to the administrative staff member who assisted me in following up on this matter. They did an excellent job maintaining..
The Forest Edge Practice
Paul C.