PJ

Patricia J. one month ago • From Google

Rating

Excellent

Receptionists who actually listened and helped me

During a visit to our daughter's practice while staying with her throughout the pandemic, we became aware that our own surgery had significant shortcomings. This prompted us to switch to a different practice upon our return. The change has been remarkable; the reception team greets you warmly, listens attentively, and provides genuine assistance. The clinical staff, despite their demanding schedules, make time to engage with patients, address concerns thoughtfully, and offer reassurance. The appointment system also includes a callback option that actually functions as intended. We would like to extend our gratitude to two members of staff in particular. When we experienced difficulties accessing our online medication ordering system and exhausted our own troubleshooting attempts, we contacted the practice. One team member invited us to bring our laptop in, and both staff members dedicated over an hour to resolving the issue, ensuring we could successfully navigate the login and logout processes. Their patience, expertise, and willingness to go above and beyond despite their own workload was truly impressive. We have found the overall service to be exceptional and are very pleased with our decision to transfer our care to this practice.

Other reviews for The Forest Edge Practice