The Forest Edge Practice
Patricia J. 2 months ago • From Google
Excellent
Receptionists who actually listened and helped me
During a visit to our daughter's practice while staying with her throughout the pandemic, we became aware that our own surgery had significant shortcomings. This prompted us to switch to a different practice upon our return. The change has been remarkable; the reception team greets you warmly, listens attentively, and provides genuine assistance. The clinical staff, despite their demanding schedules, make time to engage with patients, address concerns thoughtfully, and offer reassurance. The appointment system also includes a callback option that actually functions as intended. We would like to extend our gratitude to two members of staff in particular. When we experienced difficulties accessing our online medication ordering system and exhausted our own troubleshooting attempts, we contacted the practice. One team member invited us to bring our laptop in, and both staff members dedicated over an hour to resolving the issue, ensuring we could successfully navigate the login and logout processes. Their patience, expertise, and willingness to go above and beyond despite their own workload was truly impressive. We have found the overall service to be exceptional and are very pleased with our decision to transfer our care to this practice.
The medical team and support staff have demonstrated exceptional professionalism and have been remarkably supportive throughout my experience.
The Forest Edge Practice
Olga A.
The team demonstrated courtesy and a welcoming approach throughout my visit.
The Forest Edge Practice
Yasmin K.
A virtual consultation that proved to be quite streamlined and well-organised.
The Forest Edge Practice
Fazlur P.
The kindness and professionalism shown during my visit was truly exceptional. This healthcare provider will always remain in my thoughts and prayers.
The Forest Edge Practice
Julie G.
I have consistently enjoyed my experience as a patient at this practice and have not encountered any significant problems. However, following the pandemic, the surgery has not resumed its previous..
The Forest Edge Practice
Tina K.
I was very satisfied with my phone appointment.
The Forest Edge Practice
stanley w.
The Practice appears to be moving in a positive direction following recent challenges, though obtaining an in-person consultation can occasionally be frustrating. This difficulty with appointment..
The Forest Edge Practice
Ella R.
Excellent medical practice with exceptionally compassionate healthcare professionals and administrative team members.
The Forest Edge Practice
Zachariah P.
I have found my visits to this practice to be quite positive, particularly during the consultations I have attended and the monitoring appointments I have received.
The Forest Edge Practice
Bea S.
I attended the out of hours service yesterday evening with my daughter. Prior to the appointment, I received a call from reception staff who were exceptionally pleasant and welcoming. They..
The Forest Edge Practice
Nahida s.
My family and I, along with our two children, recently relocated to England from abroad and were new to the area. We initially had concerns about language barriers, but the practice made excellent..
The Forest Edge Practice
Paul R.
Thank you for taking the time to leave a review. We value all feedback as it helps us to understand what we're doing well and where we can continue to improve. Your comments are appreciated.
The Forest Edge Practice
C M.
I've been a patient at this practice for approximately five decades and consider it to be an outstanding GP surgery. The entire team demonstrates incredible care, professionalism, and attentiveness...
The Forest Edge Practice
Colin G.
The practice delivers an adequate level of care to its patients. The team members are courteous and professional. That said, the practice places considerable emphasis on telephone-based..
The Forest Edge Practice
Hanna T.
I don't attend the practice very often, but I've always been able to secure appointments for my family members without any issues. The online system for managing ongoing medications is..
The Forest Edge Practice
Aqeel K.
A remarkably committed and approachable group of healthcare professionals.
The Forest Edge Practice
codruta i.
Dear Codruta, Thank you for your 5 star review.
The Forest Edge Practice
Nicola P.
I have no issues to raise whatsoever. The service I have received has consistently been of a high standard. I am very grateful.
The Forest Edge Practice
Aayesha Y.
The clinician took time to listen carefully and gave full attention to the concerns I raised. I felt genuinely acknowledged and understood throughout the appointment. No issue seemed too minor or..
The Forest Edge Practice
Lilly l.
This practice represents an excellent healthcare facility with outstanding clinical professionals in their specialty area.
The Forest Edge Practice
Jean B.