Skerne Medical Group
SB
S B. 3 years ago • From Google
Poor
I had my blood pressure checked privately and was advised to seek further evaluation from my GP practice due to elevated readings. When I attempted to book an appointment by calling early in the day, I was unable to secure one. Having encountered this difficulty previously, I mentioned this concern to the person who performed the check, and was informed that providing my readings would likely prompt the practice to want to see me. However, when I tried to relay these readings over the phone, I was told that reception staff are not authorised to assess readings. I'm uncertain what alternative steps to take. I've attempted to communicate that I have high blood pressure and am experiencing dizziness and headaches, but the only response I receive is to try calling back the following day, which will probably result in the same outcome of no available appointment. The appointment system appears to be poorly designed, as it seems to create a situation where the practice cannot be held accountable, since they decline to record details from callers requesting appointments. This allows the issue to remain unresolved without any responsibility being taken. When someone contacts the practice with a health concern, their details should be documented and they should be contacted once an appointment slot becomes available. Instead, the practice appears to take no responsibility and simply asks patients to call back at another time. This is unsatisfactory, and there is a risk that this approach could lead to serious consequences for a patient, yet the practice would likely have no accountability given that no record would exist of the initial contact and all responsibility would rest with the patient. There should be professional standards in place to prevent such procedures from occurring in healthcare settings.
Francesca T.