JV

Jagen V. one year ago • From Google

Rating

Bad

Records lost and trust broken

Completely unacceptable medical practice. My encounter with Queen Road Surgery in Shotley Bridge has been utterly frustrating. My medical documentation was never properly transferred, and as a result, the Doctor actually suggested I was fabricating my PTSD diagnosis, simply because they were too lazy to manage my records correctly. What possible justification could there be for such substandard care? One anticipates empathy and fundamental professional standards from a general practitioner, not to have one's medical condition challenged due to their administrative incompetence. Truly appalling healthcare service.

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