Queens Road Surgery
Jagen V. one year ago • From Google
Bad
Records lost and trust broken
Completely unacceptable medical practice. My encounter with Queen Road Surgery in Shotley Bridge has been utterly frustrating. My medical documentation was never properly transferred, and as a result, the Doctor actually suggested I was fabricating my PTSD diagnosis, simply because they were too lazy to manage my records correctly. What possible justification could there be for such substandard care? One anticipates empathy and fundamental professional standards from a general practitioner, not to have one's medical condition challenged due to their administrative incompetence. Truly appalling healthcare service.
The employees are incredibly welcoming, and the physicians are top-notch. Scheduling was always efficient, with minimal wait times.
Queens Road Surgery
Irene T.
Each physician at this medical practice is welcoming and provides top-quality treatment
Queens Road Surgery
Moto M.
Getting in touch with this medical practice is an exercise in frustration. Phone calls go unanswered, and if you attempt to visit in person, they simply redirect you back to their unresponsive phone..
Queens Road Surgery
Finding B.
I've been a patient at this medical practice for a while now, and the physicians are truly exceptional. They're fantastic, and I have absolutely zero criticisms about their care. The problem lies..
Queens Road Surgery
K.A I.
I've been a patient at this medical practice for more than five years, and I can't recall a single instance where they've been competent. Their midwives are completely incompetent; I've had two..
Queens Road Surgery
Darcie F.
This medical facility is completely unacceptable. Their phone lines are perpetually blocked, and the receptionist deliberately keeps the phone off the hook. My disabled mother has attempted to..
Queens Road Surgery
Kathleen S.
A truly welcoming environment, with every member of staff, from the pharmacy team to other personnel, displaying exceptional kindness and empathy. They truly represent the best of the National..
Queens Road Surgery
AL Y.
The medical staff at this facility are absolutely outstanding, showing genuine care and attention to patients - I cannot speak highly enough of them. Unfortunately, the John Lowes pharmacy attached..
Queens Road Surgery
Janine J.
Utterly appalling and patronizing.
Queens Road Surgery
Lauren s.
Absolutely terrible, without exception - each and every single instance.
Queens Road Surgery
Craig H.
Recently joined this medical practice and had my initial visit. The entire experience was exceptional. Staff were incredibly welcoming at every interaction, communication was swift, and scheduling..
Queens Road Surgery
Le-Toya M.
Miguel is an absolute blessing! During our family crisis, he demonstrated incredible patience and initiative. He meticulously addressed every single one of my concerns and took charge by actively..
Queens Road Surgery
Colin D.
Once more, this medical facility demonstrates its lack of professionalism. For the third consecutive time, I've been unable to secure a proper appointment. I was scheduled to receive a finger..
Queens Road Surgery
Louise C.
Every interaction with their team has been marked by exceptional attentiveness and compassion. The staff consistently demonstrates professionalism and genuine concern. When a specific staff member..
Queens Road Surgery
Wendi H.
Despite the current high-stress environment, the medical team provided exceptional care during my gall bladder episode this morning. Being relatively new to this practice, I've consistently found..
Queens Road Surgery
Barbara M.
These medical professionals are absolutely top-notch. Each physician addresses patient concerns with incredible understanding and compassion, and their approach to administering flu and covid..
Queens Road Surgery
orange c.
Dr. Graham is absolutely fantastic - without a doubt the top physician at this practice. He's been incredibly supportive and has made an enormous difference in my healthcare journey. His..
Queens Road Surgery
Andrew M.
Dr. Money has truly exceeded expectations in caring for my father at home. He has gone the extra mile by visiting him twice in the emergency department, and I cannot praise him enough. His..
Queens Road Surgery
Keith L.
Streamlined pharmaceutical service
Queens Road Surgery
Valerie H.
Proceed with caution when considering this medical practice. John, the practice manager, wields significant control over patient access to GPs, determining who receives care and who does not. After..
Queens Road Surgery
Vacariu T.