James Street Group Practice

The practice is difficult to reach by telephone. I have been waiting for over half an hour without receiving a response to my call.

The service has been consistently disappointing with each interaction seeming to deteriorate further. On this occasion, I simply needed a repeat prescription for a medication I have been taking for..

The experience at this practice was disappointing in several respects. I found interactions with reception staff to be upsetting on multiple occasions. Telephone calls frequently went unanswered...

Following a text notification to discuss a recent scan outcome, a telephone consultation was scheduled for the next day, however the expected call from the practice did not materialise. An..

I have found it very difficult to secure a face-to-face appointment at this practice. When I mentioned to the reception staff that I had been requesting an in-person appointment for several months,..

I had to leave the appointment without being seen due to a lengthy wait, as I needed to collect my children from school. I found the reception staff to be unhelpful and dismissive of my situation.

I have visited the access centre twice over the past few weeks. Both times I was attended to quickly and received outstanding care. I am very grateful.

I attempted to book an appointment by calling at 8am and found myself fifth in the queue. After waiting on the line, the call was disconnected during the transfer process, and I have since been..

After years of raising concerns with previous healthcare providers without getting results, I cannot praise this doctor enough. They were incredibly easy to talk to about sensitive matters and..

The appointment booking process has been frustrating. Multiple attempts to secure a routine appointment have been unsuccessful, with availability consistently unavailable whether calling ahead or..

I continue to experience difficulties obtaining my prescribed medications at the pharmacy despite having submitted requests for them. There appears to be a disconnect between approval status and..

The appointment availability appears to be limited to a specific time slot on one day of the week. This scheduling constraint may be problematic for those with work commitments during that period,..

The single star rating reflects the reception team, who despite what must be a challenging role, remained courteous throughout. The clinical staff continue to be difficult to access following..

I discovered that another individual's medical information had been added to my file, which is concerning given the potential implications if either of us required urgent care. I arranged a..

Disappointing service experience! I looked up the opening hours online on a Thursday and saw it listed as 6:30pm. I arrived at 6:20pm hoping to book an appointment for the following week, as this..

I accessed the NHS app approximately two weeks ago to review my medical records. The information displayed was quite minimal, however I noticed it also contained details belonging to another..

It doesn't matter if you're experiencing significant pain. Be prepared for concerns to be dismissed as unimportant, and the ten-day waiting period for a telephone appointment may result in no..

Extremely disappointing experience with the service. I find myself having to contact 111 repeatedly for medical concerns because I'm directed to use the online booking system, which appears to be..

Following a significant surgical procedure to address a serious health condition, I felt that the post-operative care and support provided by this practice was inadequate. There was a considerable..

The phlebotomist was excellent and demonstrated both helpfulness and understanding throughout the appointment.