LW

Laura W. 2 years ago • From Google

Rating

Bad

Records system needs urgent improvement

The practice has struggled to locate my complete medical records on their system. Despite having a long-standing respiratory condition documented for several years, this information does not appear in their records, yet I have been receiving relevant medication for the past couple of years. I have not received my updated prescription because they cannot verify my diagnosis on file, which is frustrating given my circumstances. The service feels inadequate and the practice appears to need significant improvements in their record management systems, particularly considering they are aware of my additional health needs. I was told my prescription would be ready but this has not happened, which is disappointing.

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