CM

Carl M. one year ago • From Google

Rating

Bad

Records weren't kept up to date here

I don't usually leave reviews, but I feel people should be aware of my concerns about this practice. I was worried that without intervention, my relative's health could have been seriously compromised due to what I perceived as inadequate care. I felt that her medical records were not properly maintained or accessible during appointments, which meant important information was not available to the clinician. When urgent medication was needed, I was frustrated by the response of being asked to call back the following day rather than being offered timely appointments. I found the practice's handling of my concerns disappointing, as I felt my complaints were not taken seriously or given proper consideration. It seemed that the approach was to hope the issue would be forgotten rather than to address the underlying problems. Based on my experience, I would recommend that anyone with significant health concerns, whether for themselves or their family members, should consider seeking care elsewhere as soon as possible.

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