CG

Caroline G. one year ago • From Google

Rating

Bad

Redirected to distant practice without choice

Why are patients being directed elsewhere when this location is the closest option for many of us? The practice appears to be reducing services and accessibility here. Are there plans to relocate or restructure? Obtaining appointments at the preferred location has become increasingly challenging. Would it not be possible to request appointments at the more convenient branch rather than being directed to alternative sites?

Glenlyn Medical Centre

11 months ago

Dear Caroline Thank you for bringing this to my attention. I have reviewed the matter and although never as straight forward as it seems, I do in part agree with you. As a whole practice we offer more than 100,000 appointments a year over our 2 sites, with most of those being at Glenlyn. You needed to be seen, and you were offered an appointment at Emberbrook in Thames Ditton as the most expeditious. I would say, as my team will want me to, that you can be seen on a site you wish, or with a practitioner you may wish to see, but that extends the time which you will have to wait. Many NHS doctors & clinicians work part time, and we provide a broad range of services across both sites. I am more than happy to discuss this in person Joseph Todd

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