JM

Jake M. 3 years ago • From Google

Rating

Bad

Referral lost in endless phone calls

Early this year, I underwent a mental health evaluation that led to a referral. I explicitly requested the referral be sent via email, as I intended to pursue private treatment for quicker outcomes. Over just the past fortnight, I've been compelled to telephone four separate times requesting my referral be emailed. On each occasion, I was assured it would be processed. Now, after a fifth unsuccessful attempt, I remain without my referral. How complicated can emailing a document possibly be?! Their apparent inability to complete such a straightforward task genuinely raises serious doubts about their overall professional competence and capacity to provide effective care.

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