ZL

Zsanett L. 2 years ago • From Google

Rating

Bad

Referral mix-up caused repeated phone calls

I would rate this experience as extremely poor. My GP referred me for an imaging scan at this facility. When I contacted the health centre to enquire about my appointment timing, I was informed that no referral had been received and was told to contact my GP. However, my GP subsequently confirmed that the referral had been submitted. After finally receiving an appointment and completing the scan, I was advised that the results would be returned to my GP the same day. However, several days elapsed without my GP receiving the report. I had to make multiple calls to follow up, and even when my GP made a direct request for the results to be sent, there were significant delays. This experience was frustrating and fell well short of expectations.

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