Birtley Medical Group
CM
Cheryl M. 3 years ago • From Google
Bad
Unsatisfactory and insufficient. I was referred by my eye care provider to undergo cataract surgery following an initial consultation. The standard procedure required the referral to be processed through my GP practice and forwarded to the specialist hospital. A considerable amount of time elapsed without any communication from either my eye care provider or the hospital regarding progress. My eye care provider made multiple attempts to contact the practice to confirm the referral had been submitted, but received no response and no subsequent follow-up. Given the extended delay and uncertainty about whether action had been taken, my eye care provider resubmitted the referral. The referral was then sent to the hospital several months later. As a result, I now face a significantly longer waiting period for my procedure than would have been necessary had the initial referral been processed promptly. This delay is particularly concerning given that the matter involves my vision and quality of life. The practice should review the feedback it has received and consider implementing changes to enhance its referral management processes. The current standard of service requires substantial improvement.
Rory S.