AC

Anthony C. 3 years ago • From Google

Rating

Bad

Referral went missing after years of waiting

Following a referral from physiotherapy services, the practice received my referral and subsequently informed me that it had been overlooked, which came after an extended waiting period for a surgical procedure. I feel this represents a significant failing in the service provided. Had I not made contact to follow up on my case, I am uncertain how much longer the delay would have continued. This experience falls short of the standard I would expect, and I intend to lodge a formal complaint with the appropriate channels.

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