Goldington Road Surgery
HA
Husnain A. one year ago • From Google
Bad
We recently registered with this surgery after our previous practice closed. We feel very let down as a family. A family member has required a mental health assessment which the surgery has repeatedly failed to progress. Despite expressing serious concerns about their wellbeing, no action has been taken. Additionally, another family member sought an appointment due to concerns about heart palpitations and breathing difficulties, which are potentially indicative of significant health conditions. We recognised this was likely related to a respiratory condition requiring medication review, as their current treatment was no longer working effectively. We were advised to contact the out-of-hours service instead. Following this referral, we were directed to attend accident and emergency. This proved to be a frustrating experience. The subsequent respiratory assessment was conducted over the telephone. We have concerns that a telephone consultation is not an appropriate format for this type of clinical assessment, as it does not allow for proper physical examination techniques that would normally be part of a thorough review. We feel the care provided has fallen short of what we would expect.
Fern W.