Goodheart Surgery

The online triage system used early in the day has eliminated the need to wait in lengthy phone queues, only to be informed that no further appointments are available and to try calling back the..

I have nothing but praise for this GP practice. Whenever I contact them regarding a health concern for my family member (which is quite infrequent), the matter is handled swiftly and..

I was transferred to my new practice when my long-standing GP retired. I have now had the opportunity to compare the service at this surgery with my previous one. From the outset, I have been very..

I had a frustrating experience waiting several days for a scheduled telephone appointment that ultimately did not take place. When I contacted the surgery to follow up, I was informed of a..

First time using the online appointment system, submitted a request at 8 and was seen at 20 past 11, very pleased with the team and the service provided, thank you.

Over the last few months, I have received exceptional care from the clinical team at the surgery. The staff made me feel that they genuinely cared about my wellbeing. They provided support when I..

The nursing staff member was wonderful when speaking with my child, helping to keep them calm and at ease throughout the appointment. My child was very pleased with the care received, and I'm..

The star rating is zero. In 2020, a referral for assessment was promised for my child, yet two occupational therapy referrals were never made. After a year of waiting, I was only recently informed..

It was frustrating to ring early in the morning to arrange an appointment and then wait without receiving a callback. When I rang back later after work, I had a difficult interaction with a..

The appointment system is frustrating, and as someone who works, trying to secure a slot that fits around my schedule feels impractical. I called at 9am needing urgent care only to find that all..

Attended for a vaccination appointment and the visit was completed very quickly.

The practice demonstrated limited responsiveness to multiple requests for managerial contact. When inquiries were made regarding procedural processes, staff responses came across as resistant rather..

The contact information listed for this practice appears to be inaccurate across multiple channels.

I have been a patient at this practice for over three decades. The entire team consistently demonstrates friendliness and a genuine willingness to help. The clinicians have always taken time to hear..

The practice maintains excellent cleanliness and organisation throughout. Appointment reminders arrive promptly via text message. The online appointment booking system proved convenient and..

I have been with this practice for approximately one year now. Initially, I had some reservations after experiencing a couple of difficult interactions with certain staff members, and I seriously..

I recently experienced a nasal infection and visited a pharmacist who recommended I would need a prescription medication to address it. Rather than assume booking an appointment would be..

I was disappointed with my experience when I called to arrange an appointment for a persistent concern. After waiting on the line, I was informed that appointments could not be booked at that time..

I would rate this practice much lower if the system allowed it. I found the service to be significantly below standard. The staff appeared to lack the necessary competence for their roles. I was..

I attended an appointment and requested acupuncture for my back pain, as I had found it beneficial for a previous condition. I thought it might help with my current back discomfort and nerve-related..