Duncan Street Primary Care Centre

I have never experienced such poor reception service before. The visit was extremely frustrating and fell short of professional standards.

When calling the surgery during morning opening hours, I found that appointments were not available and the staff interaction was disappointing, with a manner that felt unwelcoming and lacking in..

★★★★★ I had an excellent experience with the clinical team at this practice. The healthcare professional I saw demonstrated a genuine commitment to listening carefully and offering considerate..

Extremely poor service. I arrived only a few minutes late and was informed that I had missed my appointment. I had travelled a considerable distance to attend, yet this was not taken into..

I've been attending this surgery for many years and have always found it to be excellent, with no issues to report. The clinical staff here are wonderful and a pleasure to work with. 👍🏼

Had to wait for an hour. Additionally, the issue wasn't resolved. I was simply advised to take a standard painkiller and felt that my concerns weren't properly addressed. Would not recommend.

A referral letter was provided for wound care management. However, the appointment did not include the dressing procedure itself, despite it being a straightforward task that would have taken..

The receptionist was unhelpful and displayed a rude manner.

There appear to be limited clinicians at this practice who demonstrate genuine concern and allocate sufficient time to patient care. For those with older relatives, attending appointments alongside..

The treatment I received fell short of expectations, and there were issues with administrative processes regarding my test results. I had to visit the doctor in person before obtaining all of my..

This primary care practice doesn't seem to prioritize patient care.

I had the opportunity to spend time here as part of my professional development. The practice is well organised and operates a robust quality framework designed to maintain safe and high-quality..

We have been attending this practice for a considerable time, having moved from a previous surgery in our area. The standard of care and assistance provided by every team member has been..

I have been with this practice for over a decade and I believe it provides excellent care. The reception staff are consistently helpful and courteous, and I have never experienced any issues. I have..

Awful practice, unable to secure appointments or receive responses to calls. Relocating from this surgery was the best decision I made and I cannot recommend this place to others.

This has been the most disappointing clinic experience I have had. The clinical staff seem unable to provide effective care, and appear to rely on basic pain relief for most complaints. I..

Not a satisfactory experience at this practice.

This practice has experienced a significant decline in quality. Obtaining an appointment has become increasingly difficult, with patients frequently being directed elsewhere or receiving..

I attended this practice regarding a health concern affecting my head. The clinician suggested there may be changes in my presentation and arranged a referral for specialist imaging. However, I did..

The poorest customer service experience I have encountered. I attended in the morning to complete registration for my child, despite having done so previously, only to find it had not been recorded..