Estuary Group Practice

Received a prompt and efficient response from the practice when submitting a query through the online system - consistently excellent service.

I requested medication for a persistent infection ahead of my planned trip abroad, as I was concerned about my health during travel. I was advised that I would either need to cancel my holiday and..

The quality of care can vary significantly depending on which staff member you encounter.

I have had a very frustrating experience at this surgery. There have been several issues with my prescriptions and communication has been poor, with delayed responses to calls. I attended an..

I recently attempted to schedule an appointment and was instructed to ring back at a specific early morning time for a triage assessment. Unfortunately, this arrangement doesn't work well with my..

This practice has experienced a significant decline in quality and standards. The level of service provided falls well short of what would be expected from a medical facility, with the care and..

Excellent healthcare professionals

Resolved the issue quickly! Managed to obtain an urgent prescription for misplaced medication, with the matter handled in under thirty minutes.

The team are making an effort, but that is the extent of the positive feedback I can offer. Obtaining appointments or reaching the practice by telephone proves to be extremely challenging. Months..

Obtaining an in-person appointment requires multiple attempts, and the quality of care received can vary considerably depending on which clinician you see. When a clinician is unfamiliar with your..

What an unwelcoming and disheartening experience with the reception team. Attempting to book an appointment proves challenging—if you try through the online system by mid-morning, slots are already..

This practice used to maintain reasonable standards with helpful clinical and administrative staff when contact was established. However, since the pandemic period, the appointment system has..

The practice website requires significant updating. Basic functions like submitting address changes are not available through email, which seems outdated for modern standards. This is frustrating to..

I have been a patient at this surgery for many years. I felt dismissed regarding my mental health concerns since my teenage years, and felt that support only became available following a serious..

Generally the clinical staff are great, however the pharmacy service is poor. Every time I need to collect my prescription there is some sort of issue. I am sick of waiting for ages while issues are..

How can you have 15 doctors, providing for x3 surgery’s, yet every time I go to, after struggling to get an appointment, but when I attend the surgery (to which there are x3 in the practice?) there..

My father recently attended A&E and subsequently received a text message from the local practice asking him to book an appointment to discuss that visit. When he called today to arrange this, I..

I have been attempting to arrange a consultation since mid-April. The practice advised me to book an appointment on a specific date, however each day the available slots reached full capacity before..

Outstanding care provided by the clinical team and support staff who consistently exceed expectations compared to other practices I have attended. Every request is handled with genuine willingness..

I have been a patient at this practice for many years, but I feel compelled to share my recent experience. On multiple occasions when consulting with certain clinicians, I have felt that the..