Burnbrae Surgery (Haxby Group)
SC
Sarah C. 7 years ago • From Google
Bad
Steer clear of this practice!! I sustained an ankle injury that was examined and radiographed at a minor injuries unit five days prior (no fracture identified but weight-bearing is not possible). I was instructed to contact my own GP regarding pain management if the discomfort worsened or failed to improve with over-the-counter remedies. When I rang today, I was informed that an in-person GP appointment is mandatory. I explained my situation—I cannot put weight on my ankle, am unable to drive, and have severely limited mobility—and therefore requested a home visit. My request was declined on the grounds that I am not permanently housebound. I was also refused a prescription unless I somehow manage to attend the surgery for assessment, despite being told the GP can access my imaging and clinical notes from the recent visit. The alternative suggestion was to attend A&E later if needed. This approach seems counterproductive given the pressures on emergency departments, as it directs patients there simply to obtain pain relief from a GP who could have managed this remotely. The service feels inadequate. I understood home visits were intended for anyone with a legitimate physical reason preventing clinic attendance. It appears they are restricted to particular circumstances and may disadvantage those of us experiencing temporary but severe mobility issues. This experience has been disappointing.
Sam S.