AM

Andrew M. one year ago • From Google

Rating

Bad

Refused sample without appointment first

This practice seems to operate by its own rules regardless of circumstances, and this situation exemplifies that perfectly. My relative appeared to have a urinary tract infection. I collected a sample and offered to deliver it to the surgery. However, they refused to accept any samples unless an appointment was scheduled first. The situation became more frustrating when I requested an appointment, only to be told none were available. I was advised to either contact out-of-hours services despite it being mid-morning on a working day, or to wait until the following week. If you are not currently a patient at this practice, I would strongly recommend remaining elsewhere.

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