The Forum Health Centre
2 years agoWendy S. 2 years ago • From Google
Bad
Refused to listen despite knowing about my anxiety
I was a patient at the Forum health centre for approximately 25 years as an out-of-area patient, and after relocating just a short distance away, I attempted multiple times to remain registered there. Following several conversations with management and discussions involving the clinical team, I was informed that they were unable to continue my registration. Despite having completed documentation upon joining the practice stating I would not require home visits, and despite being told by reception staff at the time that such visits were not routinely provided anyway, the decision remained unchanged. I felt that my concerns about this situation were not adequately considered, even though the team were aware of my anxieties. One clinician explained that the practice had a large patient list and needed to manage capacity for new registrations. This situation coincided with my own house move after many years in my previous home, which compounded my distress during an already difficult period. The contrast with my current practice, where I have found the team to be understanding, welcoming and attentive, has been striking. I had believed I had built a positive relationship at my previous surgery, but this experience has changed that perception significantly. The circumstances have affected both my physical and mental wellbeing, and I have felt genuinely hurt by how the matter was handled.
The Forum Health Centre
2 years agoForum Health Centre already has one of the largest catchment areas in Coventry and is one of the fastest growing practices. We are obliged by NHS England to maintain capacity for patients within our catchment area with community support services also aligned to GP catchment areas.
I feel that my health concerns have not been handled with the appropriate level of urgency or attention. I was referred for further specialist care, but the referral was initially processed as..
The Forum Health Centre
David P.
I simply wanted to express my appreciation for the team at this health centre. They consistently demonstrate helpfulness and warmth in every interaction. Whenever I reach out, the staff are always..
The Forum Health Centre
Paul M.
I appreciate the assistance provided in gathering the medical documentation needed for my private health insurance application. I was especially grateful for the prompt delivery of the physical copy..
The Forum Health Centre
James P.
1 star for an absolutely unacceptable appointment system. I contacted the practice to arrange a consultation specifically with a female clinician, only to be informed that the surgery no longer..
The Forum Health Centre
Katie S.
I called today and spoke with a member of the reception team who I often seem to reach when I phone. They are consistently wonderful and incredibly supportive. It's quite different from my previous..
The Forum Health Centre
Stacey C.
Disappointing experience... Where do I even begin to describe the issues!
The Forum Health Centre
boyd s.
The health centre provides excellent service, with staff members who are consistently helpful and willing to go the extra mile to assist patients.
The Forum Health Centre
Wendi W.
One of the practitioners at the surgery demonstrated exceptional kindness and compassion. Their patience during the appointment was wonderful and very much appreciated.
The Forum Health Centre
David A.
Excellent medical professionals
The Forum Health Centre
Zoe Z.
Dear Zoe We would be keen to hear more about your recent experience as we have paramedics, advanced nurse practitioners and GPs offering same day appointments so you should not have to wait a..
The Forum Health Centre
Tracy W.
EXCELLENT SERVICE FROM THE HEALTH CENTRE. GREAT ADVICE FROM THE RECEPTION TEAM, I WAS SEEN PROMPTLY, TRIAGED AND EXAMINED THOROUGHLY BY THE CLINICAL STAFF MEMBER. THEY DEMONSTRATED GREAT EMPATHY AND..
The Forum Health Centre
Jon F.
Excellent support provided, with consistent effort to help whenever needed.
The Forum Health Centre
Paul G.
Hi Paul We are naturally disappointed to receive your one star review. Whilst pleased to note that you feel we have “a couple of good doctors” it would be more helpful if you could contact us..
The Forum Health Centre
Olka O.
I would recommend considering other options for your healthcare needs.
The Forum Health Centre
Jade D.
I had a frustrating experience attempting to secure an appointment for my child today. Despite submitting my request early in the morning, I was unable to obtain a timely slot. I am quite..
The Forum Health Centre
Gail K.
Excellent service from the team at the health centre. Thank you all for your hard work and dedication.
The Forum Health Centre
Kajawoo K.
I recently experienced difficulty obtaining an item that was out of stock and hard to find across the country. A member of the reception team at this practice made exceptional efforts to locate some..
The Forum Health Centre
Pixie B.
Attended a weekend appointment with an excellent female clinician who demonstrated professionalism throughout. It was particularly convenient to access GP services outside standard weekday hours,..
The Forum Health Centre
SUNDAR T.
A pleasant and well-maintained medical practice offering extended appointment availability.
The Forum Health Centre
dave f.
I am very grateful to all the staff members I have encountered throughout my recent healthcare journey. Every matter has been handled professionally and resolved within a reasonable timeframe. My..
The Forum Health Centre
Isobel G.