The Forum Health Centre
2 years agoWendy S. 2 years ago • From Google
Bad
Refused to listen despite knowing about my anxiety
I was a patient at the Forum health centre for approximately 25 years as an out-of-area patient, and after relocating just a short distance away, I attempted multiple times to remain registered there. Following several conversations with management and discussions involving the clinical team, I was informed that they were unable to continue my registration. Despite having completed documentation upon joining the practice stating I would not require home visits, and despite being told by reception staff at the time that such visits were not routinely provided anyway, the decision remained unchanged. I felt that my concerns about this situation were not adequately considered, even though the team were aware of my anxieties. One clinician explained that the practice had a large patient list and needed to manage capacity for new registrations. This situation coincided with my own house move after many years in my previous home, which compounded my distress during an already difficult period. The contrast with my current practice, where I have found the team to be understanding, welcoming and attentive, has been striking. I had believed I had built a positive relationship at my previous surgery, but this experience has changed that perception significantly. The circumstances have affected both my physical and mental wellbeing, and I have felt genuinely hurt by how the matter was handled.
The Forum Health Centre
2 years agoForum Health Centre already has one of the largest catchment areas in Coventry and is one of the fastest growing practices. We are obliged by NHS England to maintain capacity for patients within our catchment area with community support services also aligned to GP catchment areas.
I appreciate the assistance provided in gathering the medical documentation needed for my private health insurance application. I was especially grateful for the prompt delivery of the physical copy..
The Forum Health Centre
Lorraine H.
I am not a regular patient myself, but my parent is a patient here and I needed to arrange a prompt appointment for them, though it was not an emergency situation. The reception team went above and..
The Forum Health Centre
Krn K.
Excellent experience with the practice
The Forum Health Centre
Sushil J.
Excellent care with a delightful approach from the team members.
The Forum Health Centre
Harmony O.
I would say there are significant variations in the quality of care between different medical practices. I am currently registered at one surgery and have been unable to secure an appointment for..
The Forum Health Centre
Jade D.
I had a frustrating experience attempting to secure an appointment for my child today. Despite submitting my request early in the morning, I was unable to obtain a timely slot. I am quite..
The Forum Health Centre
Steph A.
The care and service provided by the team was excellent, with particular appreciation for one clinician whose dedication exemplifies what makes the NHS so valued. A heartfelt thank you to the entire..
The Forum Health Centre
Zoe Z.
Dear Zoe We would be keen to hear more about your recent experience as we have paramedics, advanced nurse practitioners and GPs offering same day appointments so you should not have to wait a..
The Forum Health Centre
Katie S.
I called today and spoke with a member of the reception team who I often seem to reach when I phone. They are consistently wonderful and incredibly supportive. It's quite different from my previous..
The Forum Health Centre
Lina N.
This healthcare provider is an improvement compared to my previous one :)
The Forum Health Centre
Raye A.
I am an autistic person who recently registered with this Practice and find that change can be challenging for me due to anxiety about unfamiliar situations. I can genuinely say my concerns were..
The Forum Health Centre
Nicky C.
My family recently joined this practice on recommendation after leaving our previous surgery. I wish we had made the switch much sooner! The experience has been remarkably different from what we..
The Forum Health Centre
Rob L.
I have been managing a heart condition and upon returning from time away, I experienced some health concerns. The practice demonstrated excellent responsiveness by arranging a prompt appointment and..
The Forum Health Centre
David P.
I simply wanted to express my appreciation for the team at this health centre. They consistently demonstrate helpfulness and warmth in every interaction. Whenever I reach out, the staff are always..
The Forum Health Centre
SUNDAR T.
A pleasant and well-maintained medical practice offering extended appointment availability.
The Forum Health Centre
Julie L.
I am a patient at the health centre, along with my family members who are also registered there. The care and support that we have all received is exceptional, coming from the clinical staff,..
The Forum Health Centre
Jim S.
The reception team provided excellent service, and the administrative processing team delivered outstanding support that was both friendly and efficient. All members of the medical staff..
The Forum Health Centre
James D.
I'm no longer satisfied with my experience at this practice. When I requested a remote consultation early this morning, I was informed that there were no available slots and was advised to contact..
The Forum Health Centre
Amanda T.
Outstanding level of support consistently demonstrated with a genuine willingness to assist. Much appreciated 👏
The Forum Health Centre
Kate H.
I have been a patient at this medical centre for over three decades and have consistently found it to be excellent. I have always been able to access appointments and consultations with clinical..
The Forum Health Centre
Paul M.