The Forum Health Centre
2 years agoWendy S. 2 years ago • From Google
Bad
Refused to listen despite knowing about my anxiety
I was a patient at the Forum health centre for approximately 25 years as an out-of-area patient, and after relocating just a short distance away, I attempted multiple times to remain registered there. Following several conversations with management and discussions involving the clinical team, I was informed that they were unable to continue my registration. Despite having completed documentation upon joining the practice stating I would not require home visits, and despite being told by reception staff at the time that such visits were not routinely provided anyway, the decision remained unchanged. I felt that my concerns about this situation were not adequately considered, even though the team were aware of my anxieties. One clinician explained that the practice had a large patient list and needed to manage capacity for new registrations. This situation coincided with my own house move after many years in my previous home, which compounded my distress during an already difficult period. The contrast with my current practice, where I have found the team to be understanding, welcoming and attentive, has been striking. I had believed I had built a positive relationship at my previous surgery, but this experience has changed that perception significantly. The circumstances have affected both my physical and mental wellbeing, and I have felt genuinely hurt by how the matter was handled.
The Forum Health Centre
2 years agoForum Health Centre already has one of the largest catchment areas in Coventry and is one of the fastest growing practices. We are obliged by NHS England to maintain capacity for patients within our catchment area with community support services also aligned to GP catchment areas.
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The Forum Health Centre
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The facility lacks accessible entrance provisions for wheelchair users.
The Forum Health Centre
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Pixie B.
Attended a weekend appointment with an excellent female clinician who demonstrated professionalism throughout. It was particularly convenient to access GP services outside standard weekday hours,..
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Rob L.
I have been managing a heart condition and upon returning from time away, I experienced some health concerns. The practice demonstrated excellent responsiveness by arranging a prompt appointment and..
The Forum Health Centre
shelly s.
The team demonstrated helpfulness and responded promptly to my needs.
The Forum Health Centre
Colin T.
I contacted the practice to inquire about a referral I had requested. I had authorized the staff to communicate with a family member on my behalf, but the receptionist declined and insisted on..
The Forum Health Centre
Gail K.
Excellent service from the team at the health centre. Thank you all for your hard work and dedication.
The Forum Health Centre
david e.
Parking is readily accessible, and the medical staff are competent and professional.
The Forum Health Centre
Amelia N.
I submitted a travel health form that was overdue and required urgent completion. I received a phone call approximately two hours later confirming that it had been processed. I was very grateful for..
The Forum Health Centre
Harmony O.
I would say there are significant variations in the quality of care between different medical practices. I am currently registered at one surgery and have been unable to secure an appointment for..
The Forum Health Centre
The P.
The care I received was unsatisfactory. A prescribed medication appeared to trigger an adverse reaction. Additionally, I presented with multiple concerns during my visit, and despite being reassured..
The Forum Health Centre
Viv E.
The practice team have been consistently supportive throughout my visits, including those at reception and the pharmacy. I was particularly impressed by one clinician who took the time to genuinely..
The Forum Health Centre
Wendi W.
One of the practitioners at the surgery demonstrated exceptional kindness and compassion. Their patience during the appointment was wonderful and very much appreciated.
The Forum Health Centre
Ron G.
Had to wait a fortnight for an appointment with a clinician. Eventually secured an urgent care slot, though they were only able to address a single health concern during that visit. Found the..
The Forum Health Centre
Kimberley S.
I have consistently had a positive experience at this practice. The team has always managed to accommodate urgent appointments for my young family members when required. I would suggest this surgery..
The Forum Health Centre
Paul G.
Hi Paul We are naturally disappointed to receive your one star review. Whilst pleased to note that you feel we have “a couple of good doctors” it would be more helpful if you could contact us..
The Forum Health Centre
Kaiser B.