EM

Ella M. 3 years ago • From Google

Rating

Bad

Refused to listen or provide any support

The practice demonstrated a reluctance to offer assistance or guidance. I was informed that certain matters would need to be accepted as part of life rather than addressed. Following this review, a member of the practice contacted me to suggest I should consider leaving. They subsequently indicated I could remain if I refrained from posting reviews without first discussing concerns directly with them. More recently, I contacted the practice regarding my daughter, whom I had brought in the previous week with a cough. We were advised it was nothing serious and sent home. A week on, her cough had worsened and she developed a high temperature. When I called seeking support, I was told that the practice operates within general medicine rather than paediatric care, and that I should attend accident and emergency instead.

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