MS

Mohammad S. 4 years ago • From Google

Rating

Bad

Refused to treat eye problem, redirected to pharmacy

The standard of care provided at this practice falls significantly short of expectations. My daughter experienced a concerning eye condition with notable swelling, redness, and discomfort that worsened over several days. When she contacted the practice requesting an appointment and medical assessment, she was initially directed to a pharmacy. The pharmacy staff appropriately explained they were unable to provide the necessary treatment and recommended she seek care from a medical professional. Upon contacting the practice again the following day, she was redirected to an optician rather than being seen by clinical staff. This approach does not align with established UK healthcare standards and principles. It is troubling that patients are being directed away from appropriate medical services in this manner, and the overall handling of this situation reflects poorly on the professionalism expected from a general practice.

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